Position Summary...

What you'll do...

The position is located in Bellevue, WA - WALMART GLOBAL TECH

Please only apply if you live in the area or are open to relocating. Relocation assistance will be provided.

(USA) Manager, Onboarding Operations - Walmart Cross Border

Position Summary...

What you'll do...
Walmart Cross Border is seeking an experienced Manager to own Onboarding Operations for our fast-paced, cross-border operation.  The responsibility of this leader will encompass all aspects of Onboarding Operations, ranging from day-to-day operations, driving process excellence, and managing future planning. The primary objective is to provide exemplary service to our sellers as the first step they encounter when onboarding onto our program.  Your goal is to ensure they have a seamless onboarding experience, free from any frustrations, and can swiftly begin transacting with our program .  You will leverage your operations, program management, and people management experience to identify business areas of opportunity and work to streamline procedures.  Successful candidates will be natural self-starters who are comfortable with ambiguity and change, highly detail oriented, adept problem-solvers, and focused on driving results.   will use your superior communication skills, flexibility, professionalism, and business acumen to efficiently lead Onboarding Operations.

You’ll sweep us off our feet if: 

• You are seller obsessed, constantly putting yourself in the shoes of a seller in the onboarding process and looking for ways to improve the operation and remove pain points for sellers.
• You are a self-starter with a builder mindset, learning and iterating while managing complexity in large and multi-threaded projects. 
• You thrive at bringing order to ambiguity. 
• You possess superior communication skills, flexibility, and ability to juggle multiple tasks to meet aggressive deadlines. 
• You’re organized, disciplined, and can manage multiple projects simultaneously. 
• You’re experienced with defining and aligning strategies and goals to successfully execute operations in a matrixed environment. 

You’ll make an impact by: 

• Leading your team - You are an experienced people manager and are adept at driving results through your team.  You determine process issues and barriers your team faces and drive solutions to unblock their roadblocks.
• Managing the Seller Onboarding Process – Work with operations, product, and program teams cross-functionally within Walmart to drive efficient onboarding operations, determining areas of opportunity, and driving them to closure
• Thinking Big – You understand the onboarding process, trends and how they relate to our program growth goals.  You anticipate sellers’ expectations and exceed them.  
• Moving fast – Work in an agile and iterative team environment. 
• Driving effective change management – Standardize and lead change management process, ensuring your team is operating efficiently and compliantly.
• Communicating change and progress – Create and consolidate communications for internal and external audiences in your space.  
• Working cross-functionally and across multiple locations – Communication, collaboration, and organization are key to your success. You will provide leadership for cross-function teams to deliver on your strategy across business, product, tech, support, and operational organizations.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Preferred Qualifications:

• Bachelor’s degree in business, supply chain, economics, finance, or related area
• 4+ years’ experience in Program Management, eCommerce Operations & Analytics or related field 
• 2+ years people management managing a team of 2+ direct reports

Benefits & Perks: 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

Primary Location...
Bellevue, Washington: 10500 NE 8th St #1300, Bellevue, WA 98004

Other related responsibilities:

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Analysis and Reporting: Assesses retail partner performance across multiple dimensions (e.g., sales, profitability, fulfillment/operations, service). Conducts ongoing analysis of pipeline progress and future opportunities.

Account Strategy Development: Leads all sales and business-case development activities for small-to-mid sized retailers. Develops account segmentation and priority recommendations for a low-to-moderately complex category. Collaborates with retail and distributor partners to develop actionable account plans. Leverages and integrates ongoing analysis of pipeline progress and future opportunities to develop business strategies.

Relationship and Account Management: Serves as a key point of contact between the organization and small-to-mid-sized retailers. Develops KPIs for a low-to-moderately complex category to improve purchase order reconciliations, recall procedures and associated processes and tools. Determines new optimal retailers/brands to improve product breadth, margin and sales for a low-to-moderately complex category. Develops and maintains responsibility for a retailer/brand target pipeline. Designs and executes processes that will drive continuous improvement and growth of partner-facing operations and services. Promotes the brand, acting as a trusted advisor and ensures long-term, mutually-beneficial relationships. Provides input into self-service support strategy based on knowledge of support analytics for a low-to-moderately complex category.

Partner Orientation and Integration: Promotes Walmart's value proposition to team and internal/external contacts. Sources and closes relationships with low complexity and determines the best way for the retailer to connect with Walmart. Understands and communicates integration requirements.

Performance Optimization Action Planning: Develops action plans and engagement strategies to improve performance for partnerships for a category with low-to-moderate complexity.

Collaboration: Collaborates with cross-functional managers and teams to assess/analyze performance and ongoing pipeline for retailers and brands in a low-to-moderately complex category. Collaborates with Category Managers to identify gaps (e.g., assortment/mix) for a low-to-moderately complex category.

People Development: Builds and leads a team to execute on business area or category objectives. Coaches team members and provide feedback to enhance skills, knowledge and work performance. Have performance and career development conversations. Maintains team motivation and engagement. Mentors Partnership Specialists.

Live our Values: Culture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer: Customer Focus: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates: Diversity, Equity & Inclusion: Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates: Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates: Talent Management: Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $84,000.00-$156,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor degree in business or related field

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in related area

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America