Posted:
6/30/2024, 2:37:14 PM
Location(s):
Waycross, Georgia, United States ⋅ Georgia, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
DevOps & Infrastructure ⋅ IT & Security
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Job Summary: The IT Supervisor Foundational Infrastructure position reports directly to the Manager of Enterprise Hosting. This position is responsible for the day to day management of the Storage and Computing teams which is made up of engineers focused in those areas. These systems are the foundational hardware providing services across the system. This role will still be hands on providing additional support as required to the storage and computing environments. The team supports an environment that provides services for 30k+ users across a large healthcare system. Key responsibilities of the role include: -Supervise the day-to-day operations of the organization's operational IT infrastructure. This role will primarily deal with the operational aspects of the storage and computing environments. -Plans, monitor, maintain, and troubleshoot infrastructure. -Must be well rounded from a technology perspective to include, but not limited to, Server Operating Systems, Desktop Operating Systems, VMware, SAN storage systems, Network, and monitoring platforms. -Responsible for monitoring service requests, incidents, and tasks for the team as well as any day-to-day maintenance tasks. -Manage resource time & availability working between operational and project tasks -Manage team ticket queues in ServiceNow and provide required reporting -Hands on support of infrastructure may be necessary as required As the Supervisor for Foundational Infrastructure, you will be responsible for leading and assisting other technical staff in resolving technical issues and other daily operational activities. This is a very important role as this team provides critical project build resources and T3+ support and escalations of operational support of hardware platforms. Core Responsibilities and Essential Functions: Operational Day-to-Day tasks - Monitor tickets to ensure they are addressed within appropriate SLAs - Maintenance tasks that need to be accomplished decommissions, patching, upgrades, Disaster Recovery testing - Assigning and spreading the project/ticket work accordingly - Addressing aging tickets/requests - Escalation of incidents - Documentation of Process and Procedures - Reporting as needed Projects - Assist with projects as needed Enterprise Health and Outage Monitoring - Performing Health Checks - Requests from application owners - Maintenance/updates/patches - Adopting new features and platforms - Alert board monitoring (keep on top of alerts) - Point of contact for Enterprise Monitoring System Lead Team meetings - Facilitate and coordinate team meetings. - Go over reports for ticket closures, SLAs and projects. - Address outstanding issues and encourage team discussions for planning and resolution. Manage team members - Full HR responsibility from reviews to timekeeping - Workload management - Escalations Hands On - Provide storage and computing administration as required Required Minimum Education:Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Website: https://wellstar.org/
Headquarter Location: Marietta, Georgia, United States
Employee Count: 10001+
Year Founded: 1993
IPO Status: Private
Industries: Fitness ⋅ Health Care