Job Description

The Manager of Enterprise Application Management at AirAsia is a critical leadership role responsible for overseeing the operational efficiency, stability, and strategic evolution of AirAsia Group enterprise applications while ensuring these applications drive revenue, achieve cost savings, and meet compliance and qualitative objectives. This role requires a blend of technical expertise, leadership skills, and strategic vision to inspire a team of Enterprise Application Managers and foster cross-departmental collaboration.

Key Responsibilities

1. Operational Management

• Oversee the end-to-end operational management of enterprise applications.
• Ensure application availability, stability, and alignment with business strategies.
• Analyze ISR traffic, mitigate incidents swiftly, and implement automation to enhance response and support efficiency.
• Comply with, maintain, and enhance cybersecurity protocols and business continuity plans.

2. Team Leadership

• Lead and inspire the Enterprise Application Management team.
• Coordinate team activities to meet key performance indicators (KPIs).
• Foster a collaborative environment with PMO, Software Engineering, Product & Innovation, Infrastructure, Data, and other departments.
• Guide the team in Individual Development Programs (IDPs) to support their long-term career success and growth.

3. Strategic Development

• Develop and articulate clear product strategies for availability and stability.
• Collaborate closely with Product Owners and stakeholders to identify and implement enhancement opportunities aligned with business growth plans.

4. Documentation and Compliance

• Ensure all technical specification details (TSD), functional specification details (FSD), troubleshooting guides, test scripts, and other relevant documentation are up-to-date.
• Lead initiatives to assess vendor performance and ensure high standards of service delivery.

5. Continuous Improvement

• Drive continuous improvement efforts within the team and across the application landscape.
• Implement best practices and innovative solutions to enhance operational efficiency and application performance.

6. Financial Management

• Plan and manage financial aspects, ensuring effective utilization of Opex and Capex as per the product contract Statement of Work (SOW).
• Drive cost-saving initiatives to optimize budget utilization and improve financial efficiency.​

7. Technical Account Management

• Serve as the Technical Account Manager (TAM) for assigned accounts, ensuring requests are evaluated, and business cases are consulted and documented for sourcing and development.
• Lead the Technical Account Managers within the Enterprise Application Management, ensuring all Project Service Requests (PSR) are processed according to the Service Level Agreements (SLAs).

Job requirements & qualifications

• At least a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Over 3 years of work experience in enterprise product management.
• Over 3 years of experience in leadership and team management.
• Good technical product handling experience along with hands-on experience in software development.
• Hands-on experience with Google Cloud Plaform (or AWS), Google Workspace, GitLab, Workday, Oracle, Salesforce, and other core enterprise technologies.
• Strong understanding and implementation experience of ITIL Service Management.
• Excellent communication skills are a plus.
• Sharp risk acumen and regional organizational awareness.
• Preparedness to embrace flexibility and potential reassignment within ICT, ITSO, and/or the Application Management team.
• Willingness to be on 24-hour on-call and standby mode.