TITLE: Customer Service Representative.

LOCATION:  Salem

The Customer Service Representative will Respond to customer inquiries via telephone or email to provide problem resolution to the organization's service standards.

Core Responsibilities: 

• Answer customer calls and emails, process orders and arrange transportation for the orders. 

• Maintain orders in SAP or other systems. 

• Coordinate with Materials Management and Quality Assurance to ensure timely and accurate fulfillment of orders. 

• Post customer shipments daily to ensure timely invoicing. 

• Ensure customer pricing is accurate. Utilize company records and systems to maintain pricing contract matrices. 

• Read to interpret customer-related documents and discern customer expectations and requirements from a variety of sources, both verbal and written. 

• Review freight invoices for accuracy. 

• Follow up and follow through on all customer inquiries, orders, and complaints. 

• Cross-train as necessary to support department needs. 

• Make independent decisions within the operating procedures at Kerr by Ingredion. 

• Meet progressive productivity requirements with consistent accuracy and attention to detail. 

• Communicate by phone, email, or in person with customers and others in a consistently professional and courteous manner. 

• Promote and maintain communication between Production, Sales, Quality Control, and Shipping staff to ensure that detailed customer requirements are met. 

The Customer Service Representative position is well-suited for you if you have: 

• Experience with SAP or use of other comparable ERP/accounting software. 

• Experience in industrial food manufacturing. 

• Experience in freight and logistics. 

• Ability to push to continually drive personal and organizational results, take educated risks on business opportunities, and benchmark external best practices to outperform the competition. 

• Drive to regularly identify areas that can be improved and constructively propose new solutions that increase value and improve business performance; as well as explore multiple possibilities for tackling challenges and think “out of the box” to determine the best solution. 

• Proactively seek to improve knowledge of our customers, their markets, and business to ensure plan delivery. 

• Challenge the status quo and promote bold thinking to create value. 

Qualified candidate will have: 

• Associate’s degree from a college or technical school certificate; six months to one year of related experience and/or training; or equivalent combination of education and experience. 

• Ability to handle repetitive functions within the job. 

• Ability to handle quickly changing priorities with grace and aplomb. 

• Excellent people and communication skills. 

• Good prioritization skills to keep on top of numerous calls and e-mails related to customer orders. 

• Basic math including common fractions and decimals. 

• Ability to compute rates, ratios, and percentages. 

• Proficiency in MS Word, Excel, Outlook. 

• Ability to speak, read, write, and comprehend English.