Main Duties and Responsibilities:

• Provide administrative ServiceNow support, such as troubleshooting, implementing bug fixes and root cause analysis
• Create a Service Now knowledge base answering all “how to” questions.
• Lead the design, test and implementation of technical solutions, such as client scripts, business rules, UI pages/actions/policies, scheduled jobs, import sets, transform maps, ACLs and notifications
• Obtain and analyse/interpret business requirements to purpose sustainable solutions in ServiceNow
• Develop custom integration components
• Develop existing and custom applications within ServiceNow including integrations with other applications
• Create and use update sets to move configuration changes between ServiceNow instances
• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
• Proactively keep ServiceNow skills current
• Develop, maintain, and execute reports to ensure system operation meets performance targets
• Effectively engage and contribute to projects
• Ability to suggest Service Now enhancements to ensure optimal use for business needs with continuous improvement.
• Support in the assignment, re-assignment of licenses and roles.
• Configure modules against FRS documents upon request.
• Keeping all ServiceNow technical documentation relevant.

Work Experience:

• Knowledge in ServiceNow administration
• Ability to apply business concepts into a technical solution
• Follow ServiceNow best practices
• Display aptitude in learning new modules based on training materials
• Awareness of IT Service Management process such as Incident, Problem and Change Management
• Excellent communication skills both written and verbal
• Adaptable to change and able to work independently and as part of a team
• Manage and prioritize work effectively with minimal supervision
• Strong problem-solving skills and attention to detail
• Performance Analytics for reporting and dashboard creation.

Technical Skills: (Certification, Licenses and Registration)

• ServiceNow System Admin Certification
• Awareness of the ServiceNow Enterprise product suite
• Experience in IT Service Management
• Technical-oriented degree, or equivalent work experience with technical product and application support
• ITIL foundation certification

Communication and other Skills:

• Fluency in English (B2 or higher)
• Team Leading skills
• Good communication skills and teamwork ability