Work Location:

Canada

Hours:

35

Line of Business:

TD General

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Department Overview

Every day is an adventure in TD Insurance's 's Appraisal Centre of Excellence. You will find a group of colleagues coming together to service our customers in their time of need, with a mandate to provide technical expertise, leadership and best practices, to deliver high value services, with a consistent approach to Auto Appraisals across TD Insurance Claims and Vendor Management.

Your role within the Appraisal COE is essential to TDI's success, as our customers are at the center of everything we do.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities

Job Description:

The Appraisal Team Manager is responsible for leading a flexible workforce of Auto Appraisal Experts across Canada. This individual will thrive in a fast-paced, changing environment and excel at steering the team towards achieving productivity goals while balancing evolving business requirements.

Team Leadership - Lead and motivate a team to meet productivity goals and objectives. - Evaluate performance and address or escalate performance issues promptly. - Develop and nurture relationships with internal TD partners and external vendors. - Take proactive steps in resolving customer complaints through internal and external channels.

Business Operations

- Mitigate risks by implementing key controls.

- Understand technical and business aspects of Auto Appraisal services to identify synergies and areas for improvement.

- Lead initiatives to drive savings, increase efficiencies, and boost team capacity.

- Ensure sound business decisions and prioritize key areas of focus for the team.

Financial Management

- Manage expenses in accordance with the TD organizational expense policy.

- Foster team engagement and develop an agile workforce to optimize oversight of auto spend.

- Lead the team in executing strategic projects and initiatives.

Employee/Team Development

- Build a culture of inclusion and a diverse team aligned with a shared business vision.

- Continuously enhance knowledge and expertise within the team.

- Facilitate knowledge transfer and professional development.

Skills and Qualifications

- Proven experience in team leadership and management.

- Strong ability to lead teams through dynamic, fast-paced environments.

- Excellent problem-solving skills with a proactive approach to customer complaints.

- Comprehensive understanding of business and technical aspects of appraisal services.

- Strong financial management skills, particularly in overseeing team expenditures.

- Commitment to fostering an inclusive and engaged team

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
 

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.