Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

This role is part of the E.ON Next Planning & Performance Team and offers the successful candidate the opportunity to play their part in helping us create experiences that our customers rave about.

As a Performance & Insight Analyst, you will be working in partnership with our operational teams, producing regular reports with insight and commentary to highlight performance and trends ahead of working closely with performance and operational leads to drive better decision making. The Performance & Insight Analyst will join the Planning & Performance Team and will be responsible for delivering and maintaining a robust suite of performance reporting and actionable insight from Leadership Team to mini-business team level.

The Performance & Insight Analyst role presents a great opportunity to develop your performance analyst skills further in E.ON Next by working across a number of different operational areas to help deliver the best possible service for our customers. You should already be confident at manipulating and analysing complex datasets from multiple sources and in communicating the results to a range of stakeholders to enable ease of understanding.

Here’s a taste of what you’ll be doing

• Conduct root cause and deep dive analysis on performance metrics to identify issues and suggest operational improvements.
• Identify causes of performance drops and establish corrective action plans, tracking their resolution.
• Collaborate with L&D to address skill and training needs through targeted interventions.
• Provide insightful data and commentary to enable leaders to make informed decisions on performance and customer strategies.
• Present data and insights clearly to help leaders understand issues and potential solutions.
• Analyse customer journeys to identify pain points, recommending improvements, and engage stakeholders to mitigate risks.

Are we the perfect match?

• Inspiring – Motivated by leading and developing people – you’ll strive to create an environment where everyone in your team gives their best.
• Passionate and vibrant– genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.
• Calm and resilient – challenging work is what keeps you creative and motivated.
• Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things.
• Happy to make decisions - fear of failing doesn’t hold you back, it drives you forward, learning all the time.
• Open – you’re passionate about creating an environment where everyone can be themselves, all day, every day.

It would be great I you had

• Proven experience in operational performance management, process improvement and data analysis
• You must have an analytical mind, with strong problem-solving and communication skills
• Expert user of data analysis tools, examples include Tableau, SQL, spreadsheet tools, speech analytics
• A self-starter who can effectively prioritise workloads with an ability to identify trends, issues and challenges - a real get up and go attitude to tackle issues head on and who responds positively to change
• Strong ability to manage stakeholder expectations
• Must possess a drive to continually develop their skills and abilities to meet the evolving needs of the organisation

Here’s what else you need to know

• This role is a 6 month secondment
• Role may close earlier due to high applications
• We’ll have regular team socials and lively team chats
• Competitive salary
• Location – Nottingham (Trinity House, 2 Burton St, Nottingham NG1 4BX) with travel to our other sites when required.
• Working environment: Flexible hybrid working – a blend of in the office and home working.
• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
• Excellent parental leave allowance.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.