Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Territory Services Manager (TSM) is a leadership position within the Lifecycle Services (LCS) organization. The TSM is responsible for the profitable delivery and operational excellence of the LCS Delivery business, mainly the Field Labor Business, in assigned territories. You are a key member of the local Territory Sales Office leadership teams and have a combined responsibility for small project field delivery, service contracts, embedded contracts, maintenance agreements, and scheduled and emergency call out. You will lead the development and execution of business strategy and initiatives through a team of field technical support, project resources, field engineers, professionals, alliances resources, and other resources as required. You will report to the North America Lifecycles Field Services Manager.

The Essentials - You Will Have:

• A Bachelor's degree in Engineering or equivalent years of experience
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• A minimum of 5 years' experience managing engineers, revenue growth and profitability
• Ability to travel up to 25-50% of the timeContributes Professional & Technical ExpertiseCollaborates & Teams
• Effectively Attains Results
• Drive ProductivityDemonstrates Business & Financial AcumenCreates
• Focus & Motivates OthersDevelops People & TeamsEnables culture of inclusion within organization and amongst peers
• Agility in adapting to changeResponsible for managing the Field Labor financials
• Develop and implement business plans for Field labor.
• Provide commercial support in securing any Field Labor business.Responsible for deployment of Field Serve Engineers for projects.
• Serve as a liaison between other businesses that would utilize Field Labor for Start-up & Commissioning
• Primary escalation point for issues related to field labor.
• Coach and provide guidance to Field Service Engineers, Proposal Leads, and Project Admins
• Provide forecasting information for Field Labor business
• Develop and justify all resource planning for Field Labor
• Provide input for generating and pricing proposals
• Knowledgeable on Rockwell business systems
• Manage the utilization of Field Service Engineer's in the territory
• Occasional escalation point for issues related to Training and Technical Support (Tech Connect)

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Employee Assistance Program (EAP) and company-sponsored access to Calm app
• Health management program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.