Employment Type

Permanent

Closing Date

26 Aug 2024 11:59pm

Job Title

Logistics Coordinator

Job Summary

The Logistics Specialist plays a critical role in delivering and coordinating the execution of Telstra’s operational logistics plans and priorities for the supply chain.
Working within various time constraints to meet critical business needs, you leverage your sound logistics knowledge, operations experience, problem-solving and project management skills to strengthen Telstra’s product and service offering to sellers and extend their reach to customers across the world.
Your meticulous attention to detail, adaptability and ability to see the bigger picture is core to your role as you effectively navigate several elements at a time to ensure products and services meet certain standards and are delivered to the right location, at the right time and at the right cost.

Job Description

Key Responsibilities

The Process Specialist – Inventory Operations will support the day-to-day supply chain operation, with a focus on SIM Card Provisioning and Inventory Reconciliation activities.

The Process Specialist – Inventory Operations will support the day-to-day Inventory Operations activities.

Including but limited to: -

• Maintain Vendor SIM Master File and add new requirements as they come through from the Supply Planning Team
• Create USOS Input files and transmit to our SIM card vendors.
• Process USOS return files from our vendors and transfer to SNRM.
• Pre-seed SIM Serials onto the Network
• Allocate different SIM profiles in SNRM for Pre-Paid, M2M and Hybrid modem SIMs.
• Work with Infosys to determine root cause of inventory discrepancies between TOLL and Telstra
• Process Inventory adjustments in Oracle as required.
• Working with Inventory Manager on Inventory and SIM Card priorities.
• Process Pre_Paid SIM cards through DSIMA and provide kitting files to vendors.
• Other ad hoc SIM Card Management related activities

All other duties assigned.

Key Relationships/ Interdependencies 

Internal

Operations Team/ Other Supply Chain Teams

• Work together to provide effective coordination of Inventory Operations activity with the below stakeholder groups: -
• Procurement and Supply Chain.
• BU Stakeholders (Enterprise, Pre-Paid, Post-Paid)
• Supply Planning Team within Supplier Services

External

• SIM Card vendors
• Infosys

Leadership capabilities

Skill/Technical Expertise

Proficiency

Motivate - Motivates with Vision and Meaning             

Skilled  

• Contributes to the creation of a shared, motivating vision to provide direction in the face of ambiguity.
• Contributes to setting team goals and success measures aligned to the strategy.          
• Actively seeks clarity on how own role contributes to both the team and enterprise goals.
• Demonstrates openness with others.
• Demonstrates knowledge of own key strengths and development areas
• Open to positive and constructive feedback
• Able to adjust behaviour to work effectively with different people and environments.
• Maintains a positive outlook in challenging situations        

Motivate - Empowers and Coaches Others     

Skilled  

• Act independently and escalate when help is required to solve problems and/or remove organisational barriers.            
• Delivers on own responsibilities and agreed standards to build trust and contribute to a culture of accountability.          
• Knows what drives the team.
• Provides feedback on people's strengths and areas for development.
• Draws on people's diverse skills and experience effectively.
• Picks up signals when others are not feeling comfortable and displays consideration

Accelerate - Accelerates Change      

Skilled  

• Contributes to the analysis of internal and external information sources to identify indicators of change.
• Contributes to the implementation of plans to act emerging priorities within team/s.  

• Embraces change by focusing on the opportunities it creates for self, others and the enterprise.             

Accelerate - Drives Speed and Agility           

Skilled  

• Delivers initiatives with speed by ensuring the team adopts relevant methods and tools based on new ways of working.            
• Reflects on development goals and quickly identifies who, or where, to go to quickly learn new skills through education, experiences and/or exposure.

Collaborate - Collaborates to Achieve Outcomes         

Skilled  

• Uses active listening and probing questions to build trusting and respectful relationships within the team.           
• Identifies barriers to collaboration and seeks support to overcome these.     
• Actively shares information and perspectives cross-functionally to support the achievement of shared goals. 
• Works openly and inclusively with others
• Taps into key relationships within the team to deliver results.
• Demonstrates an ability to understand others' perspectives.
• Aligns own objectives with others' objectives to achieve common goals

Innovate - Challenges to Simplify and Innovate

Skilled  

• Respectfully asks questions to challenge team member’s assumptions. 
• Actively engages in idea generation and experimenting to identify opportunities for simplification and innovation.  
• Applies quality data to inform decision-making and build confidence in risk-taking.
• Comes up with creative ideas and solutions.
• Takes action to overcome current issues, problems, obstacles and barriers to success.
• Outlines the ‘pros and cons’ of different approaches.

Innovate - Leads Customer Obsession     

Skilled  

• Actively seeks clarity on customer needs and motivations.   
• Leverages available customer data and feedback to design work around customer needs.            
• Implements solutions that address customer needs and/or pain points to optimise customer value.           

Key Skills/Technical Expertise

Skill/Technical Expertise

Proficiency

Recovering from setbacks          

Demonstrating the ability to quickly recover from setbacks and applying mindset and behavioural agility to deliver business outcomes in a complex and ambiguous environment             

Skilled  

• Views change positively and looks beyond the loss of current state. 
• Demonstrates initiative by suggesting new courses of action.             
• Tolerates uncertainty and moves comfortably across tasks.
• Quickly learns and shifts across activities to avoid delaying the delivery of results

Writing effectively           

Creating documents, collateral and communications to ensure the use of effective and accurate language, messaging, and/or data that fulfils its intended purpose           

Advanced          

• Coordinates and drafts accurate documents and correspondence for review and sign off.  
• Prepares documents and reports for key stakeholders using appropriate application, design, and layout requirements.
• Presents well balanced and targeted information, adjusting language to suit audience        

Analysing data  

Sourcing data and research, synthesising multiple sources to solve problems, make decisions and organise information      

Skilled  

• Engages relevant stakeholders to understand information needs and potential information sources. 
• Follows appropriate methods and processes to collect and summarise the information required.         
• Collects information from a variety of sources.      
• Identifies connections across data and research       

Performing office administration

Utilising processes, procedures, and systems to complete administrative tasks and duties             

Advanced                         

• Prioritises service requests to drive timely completion of strategic projects and service requests.        
• Implements and maintains processes to ensure department efficiency 

Adopting technology to create efficiency.          

Utilising available technologies to maximise efficiencies and effectiveness    

Advanced          

• Promotes ICT tools, applications and platforms that support efficient working across the enterprise.
• Uses technology to improve the way we retrieve, generate and share complex information.   
• Reviews industry and peer use of technology solutions and tools to evaluate their applicability for Telstra

Qualifications/Experiences

Essential

• High level of written communication skills
• Highly organised with a sharp focus on detail
• Inventory Management Skills
• Business Analytics
• Engaging and influencing stakeholders

Technical Skills

• Microsoft Office Suite 
• Highly proficient in verbal and written communication

Experience

• A minimum of two to three years relevant experience within Retail/FMCG sector/industry
• Transport management experience.
• Successful history working in dynamic supply chain and customer environment.

High desirable

• Demonstrated supply chain tactical and strategic planning, distribution knowledge and application within a complex environment, including regional and multi-site knowledge.
• Relevant supply chain qualifications (APICS or similar) desired
• Previous stakeholder management experience
• Supply chain operations experience.

Technical Skills

• ERP Software knowledge and experience