Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary

The Product Manager II sets the overall strategy and vision for complex products and solutions.   This role oversees the development and execution of the entire product or solution roadmap, often for long stretches of time.  This individual provider critical leadership and works closely with other Product Innovation teams as well as cross-functional teams necessary to deliver high performing feature sets and ensure effective market launches.

The Product Manager II owns the product or solution roadmap, including defining and prioritizing features.  This role ensures the product meets business requirements and is delivered on time and within budget.  The individual initiates user research efforts to validate and inform product decisions.  The Product Manager II stays up to date with industry trends and serves as the product and solution SME across the company.  This person serves as a mentor to Product Manager I’s, and Product Analysts.

Responsibilities

Strategy and Planning

• Define the long-term vision and direction of the product and/or capability.

• Create and maintain an 18-month product roadmap in Aha! that outlines the features and releases aligned to goals and investments.

• Socialize Roadmap and communicate updates to relevant stakeholders and customers. 

• Monitor roadmap progress of features and releases in support of goals and investments.

Ideas Evaluation and Management

• Capture and analyze new product ideas evaluating their potential value and viability, while looking for opportunities with other Product Managers across the solutions.

• Maintain Ideas Intake process, including prioritization, updates, and communications as per SLAs.

Design and Build Features

• Define and prioritize product features by leveraging expertise from Business Architecture, User Experience, and Platform teams.

• Create and maintain product features in Aha! including description, business need, value, and success measures.

• Function as the primary interface to the Business Analyst team to define the feature acceptance criteria and ensure requirements are completed in a timely fashion in preparation for agile team planning.

• Monitor development progress and approve the work items completed by the agile teams.

Release Planning and Go-to-Market Activities

• Strategically plan product releases and update Aha! accordingly with details such as release dates, milestones, status, and progress.

• Drive the efforts with Commercialization and Marketing to plan and execute an effective market launch strategy. 

• Own the creation of educational materials, training sessions and guides that help the users and other stakeholders learn how to use and benefit from the solution.

Product Subject Manager Expert

• Perform product and feature demos.

• Ensure that the product or capability complies with the relevant laws, regulations, standards, and policies.

• Develop strategic customer relationships with key stakeholders and represent Surescripts at industry standards workgroup meetings.

• Mentor Product Manager I, Product Analysts, and any new team members.

Qualifications

Basic Requirements:

• Bachelor’s degree or equivalent experience

• 8+ years of experience in related, progressive roles

• 5+ years of experience in healthcare or a field related to the business – for example: EHRs, HIEs, Public Health or Health Care Providers

• 5+ years of experience assessing market and customer needs for information products and services 

• 5+ years of experience in the building and managing of new products 

• 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)

• Experience promoting new concepts and gaining stakeholder support

Preferred Qualifications:

• 3+ defining product or capability strategy, prioritizing features, or user stories

• 3+ years of experience in physician vendor applications, pharmacy or PBM services

• User-Experience Design training or background

• Experience with Aha! for Product Management tool

• Pragmatic Marketing Certification

• Experience with industry standards such as NCPDP, HL7, FHIR

• Experience with emerging technologies such AI/ML, VR/AR, Biometrics, etc

• Project Management experience

• Master’s degree in a related business or healthcare field

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like 

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
 

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
 

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $148,850 - $181,950 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical​​​ condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.