Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will play a key role in bridging the gap between business processes and information technology. They are responsible for analyzing business needs, gathering and documenting requirements, creating detailed business analysis, outlining problems, and ensuring the alignment of IT strategies with business goals.

The IS Business Analyst will work closely with collaborators, IS teams, and end-users to understand their requirements, analyze risks and create and prepare documentation.

Roles & Responsibilities:

The IS Business Analyst at Amgen India will lead requirement gathering sessions, document business processes, and create SDLC work for review. Key responsibilities include:

• Assist in testing preparation, testing, and validation

• Collaborate with collaborators to identify and document business needs and validation requirements

• Provide appropriate functional support throughout the life of the projects/products

• Serve as the main point of contact between business collaborators and technical teams during validation processes.

• Create and maintain comprehensive documentation, including requirement specifications, SOPs, manuals, validation protocols, and test cases

• Create detailed process maps and workflows to visualize current and future state processes.

• Develop change management plans and communication strategies to facilitate smooth transitions

• Train new employees on IT procedures and ensure compliance with standards

• Monitor and address any validation-related issues that arise during project execution.

• This position may have after hours responsibilities

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 2 years of Information Systems experience or related field OR

• Bachelor’s degree and 4 years of Information Systems experience or related field OR

• Associate’s degree and 6 years of Information Systems experience or related field OR

• High school diploma / GED and 8 years of Information Systems experience

Must-Have Skills:

• Proficient in eliciting, documenting, and managing requirements through various techniques (interviews, workshops, surveys).

• Meticulous in reviewing documentation, requirements, and validation results to ensure accuracy and compliance.

• Knowledge of documentation practices and standards required for regulatory submissions and audits.

• Experience with systems in a federally regulated environment - FDA/SOX

• Skills to identify, engage, and manage collaborators effectively throughout the project lifecycle.

• Basic project management skills to help manage timelines, resources, and collaborator expectations

• Flexibility to adapt to changing business needs, priorities, and technologies.

• Sharp learning agility, problem-solving and analytical thinking

Good-to-Have Skills:

• Familiarity with GxP, CFR 21 Part 11 and systems validation

• Experience in creating and executing validation protocols (e.g., Installation Qualification (IQ), Operational Qualification (OQ))

• Experience with testing and validation tools, and testing frameworks

• Experience as a business analyst, with command of business analysis techniques & tools, as well as SDLC & iterative systems development methodologies

Professional Certifications:

• Certified Business Analysis Professional (CBAP) (preferred)

• PMP Certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Good social and collaboration skills, with the ability to communicate effectively with business users, technical IT groups, project managers

Work Hours: 

• This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours, including weekends and holidays as required. 

What you can expect of us

As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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