Claims Complex Director, Severity – Retail

Join us as a Claims Complex Director, Severity – Retail to grow your experience in Claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• As a claims professional, you are respected for your deep technical expertise and/or ability to oversee complex insurance losses, structures and claims processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.

What you will need to succeed

• Multiline claims adjuster experience is a plus.
• 10+ years work experience in claims preferably handling first party claims.
• Experience in General Commercial Property, Business Interruption, Real Estate, Public Entities, Manufacturing, Inland Marine, Boiler & Machinery, Builders Risk, Reinsurance, and Captive Programs is preferred.
• Multinational claim handling is a plus.
• Ability to communicate information clearly and concisely both orally and in writing.
• Strong interpersonal skills, effective time management and organizational skills.
• Proficient computer skills.
• Provide superior customer service and investigate first party commercial property claims. 
• Coverage review and determination on all files.
• Work with experts on construction, accounting, cause and origin etc. 
• Negotiate settlement with insureds and attorneys. 
• Work with insureds, attorneys, public adjusters, agents and brokers to resolve issues.
• Manage litigation files with proper direction.
• Must be detailed oriented, have problem solving skills, be self-motivated, proactive, and have forward thinking skills.
• Some travel is required

Ready to take your career to the next level? We would love to hear from you.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.