JOB ROLE SUMMARY
The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.
DUTIES AND RESPONSIBILITIES
Consistently provides proven, formal mentorship
High complexity assignments - owner
Moderate complexity assignments - owner (1 or >)
Low complexity assignments - provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
Understands how whole picture aligns to overall Ensono strategy
Facilitate solution development and research.
Workload balancing of scheduled and non-scheduled work within the mainframe and server environment.
Support of code promotion and reporting products on mainframe and server environments.
Give presentations when needed. Offer unique solutions to complex situations that need to be automated within same platform or between mainframe and open systems platforms.
Able to use more of the complicated features of the scheduling software, code promotion or reporting. System admin work on scheduling software, code promotion or reporting.
Work with clients and other groups as needed to develop technical solutions within the data center environment.
Troubleshoot issues with vendor support for package upgrades or conversions.
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent work experience
HS grad/equivalent and at least 8+ years experience in IT and with a Job Scheduler or BS degree
Microsoft (Outlook, Word, Excel, Power Point, Visio)
Strong written / verbal Communication skills
Unique and complex Designing skills
Analytical and Critical thinking skills
Client facing
Job Scheduler product knowledge
mainframe (TSO, SDSF, TMS, QuickRef)
JCL (read & code)
SharePoint
Server scripts (read & code)
Smart automation skills
Mid range server knowledge
Process Improvement skills
ITIL Foundation
Thought leadership skills
Lead projects
Preferred
Detailed knowledge of Ensono products.
FTP knowledge
EasyTrieve knowledge
SAS knowledge
File Aid knowledge
Job scheduler admin skills
BMC Batch Optimizer knowledge
Travel %
TBD by field – Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK