Posted:
12/20/2024, 3:27:23 PM
Location(s):
Pennsylvania, United States ⋅ Michigan, United States ⋅ California, United States ⋅ Des Moines, Iowa, United States ⋅ Oklahoma City, Oklahoma, United States ⋅ Ohio, United States ⋅ Raleigh, North Carolina, United States ⋅ Cleveland, Ohio, United States ⋅ Houston, Texas, United States ⋅ Iowa, United States ⋅ North Carolina, United States ⋅ Kansas, United States ⋅ Scottsdale, Arizona, United States ⋅ Overland Park, Kansas, United States ⋅ Detroit, Michigan, United States ⋅ Arizona, United States ⋅ Philadelphia, Pennsylvania, United States ⋅ San Francisco, California, United States ⋅ Texas, United States ⋅ Oklahoma, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
AI & Machine Learning
Are you ready to step up to the New and take your technology expertise to the next level?
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
As part of our Google Cloud Platform practice, you will lead technology innovation for our clients through robust delivery of world-class Contact Center AI (CCAI) solutions. There will never be a typical day, and that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing technology landscape. You will be part of a growing network of technology experts who are highly collaborative, taking on today’s biggest, most complex business challenges. We will nurture your talent in an inclusive culture that values diversity. Come grow your career in technology at Accenture!
You Are:
A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. You will also collaborate with cross-functional teams, clients, and partners to deliver high-quality and scalable solutions that meet business objectives and user needs.
Job Responsibilities:
· Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.
· Provide thought leadership and guidance on latest trends in the Customer Care and Experiences, powered by Data & AI.
· Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects
· Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform
· Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools
· Provide technical leadership and guidance to the development team and stakeholders
Preferred Locations: San Francisco, but open to all Accenture Office locations in the US
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need:
· Minimum 10 years of experience in the contact center space, including technologies like Genesys, Five9, Nice, Avaya.
· Minimum 5 years of experience in Google Cloud Platform and Google Cloud Contact Center AI products
· Minimum 3 years experience & strong knowledge of natural language processing, speech synthesis, and generative models
· Minimum 5 years experience & proficient in Python, Java, and other programming languages
· Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus if you have:
· Bachelor’s degree in computer science, Engineering, or related field
· Experience with Google Contact Center AI Platform
Professional Skills:
· Excellent communication, presentation, and problem-solving skills
· Ability to work independently and in a team environment
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Minnesota $94,400 to $230,000
Maryland $87,400 to $213,000
New York $87,400 to $266,300
Washington $100,500 to $245,000
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
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For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement
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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
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Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
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