The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The NA Channel Partner integrations team is looking for an enthusiastic, experienced, senior Engagement Manager to collaborate with GMS and cross-functional colleagues and lead our largest and most strategic Channel Partner integration initiatives. This individual will work directly with Account Executives, Solutions Engineers, Integration Engineers and post-live support teams throughout the pre-sales/solutioning stage to integration launch and rollout. 

Job Description:

The Global Merchant Services (GMS) team is responsible for providing implementation services on PayPal’s Payment, Identity and Risk Platforms, as well as our Partner/Marketplace solutions and global product offerings. We work with Account Executives to understand our merchants’ business objectives, envision solutions, and turn our shared vision into reality. We bring our passion and leadership principles to deliver amazing consumer experiences to our Global Core and International Markets. Within GMS, the Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB’s and Enterprise customers, allowing PayPal to grow at scale.

We are looking for an enthusiastic, experienced, senior Engagement Manager to collaborate with GMS and cross-functional colleagues and lead our largest and most strategic Channel Partner integration initiatives. This individual will work directly with Account Executives, Solutions Engineers, Integration Engineers and post-live support teams throughout the pre-sales/solutioning stage to integration launch and rollout. 

The ideal candidate has solid payments industry business acumen, combined with strong project management skills to support our merchants through complex integrations, testing and product rollouts. You will be expected to provide “voice of the customer’ guidance in cross-functional product discussions related to functional design, solution, and integration. Agility, clear communication, a growth mindset and a customer champion focus are highly valued.

Come join our team if you’re an individual looking for an opportunity to partner with our fast-growing network of large enterprise merchants to launch impactful payment solutions. 

Specific responsibilities include, but are not limited to:

• Be an industry consultant and trusted advisor for merchants and partners, understanding multiple PayPal products and integration models
• Understand the merchant’s business requirements, success criteria and short and long-term strategy
• Manage internal resources on a project basis
• Coordinate, manage and support all efforts for complex projects with multiple stakeholders - includes integration and rollout planning, project management, risk/dependency mitigation and independently manage minor escalations
• Understand all aspects of a merchant integration and ecosystem, including those for which PayPal may not be directly responsible in order to provide effective consulting
• Communicate project and initiative status updates up to senior leaders
• Show leadership and act as a mentor to team members and peers within PayPal

Job Requirements:

• Passionate about learning new technologies
• Capable of handling competing priorities, time sensitive deliverables, and make informed decisions
• Collaborating to create successful end-to-end payment solutions and experiences across multiple internal units including Sales, Account Management, Engineering, Marketing, Customer Success, and Operations
• Ability to manage several concurrent implementations with internal and external project teams
• Communicate key insights and metrics for existing projects to internal and external stakeholders
• Excellent customer facing and interpersonal skills, and deep relationship management aptitude
• Independently manage the most complex integrations, including those with multiple use cases/products, multiple 3rd parties, and internal product development (or co-development with a merchant)
• Create presentations to share with internal teams and senior leaders describing project status, risks, lessons learned and recommendations
• Ability to influence others across cross-functional teams and lead with authority
• Drives process improvement and optimization, both internal to the team and externally
• Ability to continually grow product knowledge, and train others on processes and product solutions

Preferred skills and experience:

• Bachelor’s degree or equivalent
• Experience and knowledge in global payment products, point of sale, ecommerce and business solutions
• Proficient in the project management methodologies prevalent in the industry
• Excellent speaking and presentation skills, proven leadership abilities, leads with empathy
• Prior Consulting or Professional Services experience (Software, IT)
• Industry knowledge on mobile and web applications
• Leverage technical and business acumen to deliver payment solutions
• Technical knowledge of PayPal’s products, architecture, and platforms
• 10+ year’s professional related experience
• Experience in leading or managing teams (directly or indirectly)
• Has established and rolled out cross-functional best practices, methodologies, templates, tools, utilities and processes for appropriate standardization of engagements and integrations

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.