You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Major Accountabilities

Resolves all types of inquiries and requests at the counter in a timely, accurate, professional and courteous manner using the various Customer Center applications/systems and ensuring counter service levels are met; facilitates requests for processes beyond the scope of the Customer Center; Coordinates with backend support unit/dept and or Sr. CC staff for requests requiring changes and adjustments in their policy/plan records. Scans new business and conversion applications (TRAD,VUL, MF and PN) following agreed upon guidelines/procedures using Customer Center application systems and ensuring service level targets are met Receives and processes payments for all three lines of businesses; issues official receipts, and accounts for said collections on a daily basis following agreed upon guidelines, procedures, and ensuring service levels are met; handles Petty Cash Fund disbursement and replenishment, as applicable Prepares various pre-formatted correspondences and facilitates client’s computation requests using various worksheets within the scope or authority limit. Handles Petty Cash Fund disbursement and replenishment. Participates in special projects and initiatives as required

Performs the following sales/marketing – related tasks: (one-man Customer Center- specific)

• Prepares daily monitoring report on life, pre-need and mutual funds new business applications following required format for submission to Sales Channel Head
• Distributes monthly the updated MF sales presentation materials to the licensed MF representatives in the area
• Coordinates and handles Proposal System/AMS related upgrades
• Monitors, maintains and conducts monthly inventory of the ISO’s supplies, forms and equipment following approved guidelines and procedures
• Requests corporate giveaways and sales aid
• Posts company-related updates in the bulletin board
• Monitors and updates promos

• Facilitates resigned agent’s surrendered items
• Distributes status cards, duplicate O.R., Memos/Circulars, Policy Contracts

Performs the following office management tasks:

• Monitors, maintains and conducts regular inventory of office supplies, forms and equipment following approved guidelines/procedures.
• Reports equipment/furniture/premises-maintenance issues to appropriate HO units and facilitates resolution of problems.
• Handles and coordinates incoming and outgoing documents and materials for the three (3) product lines.
• Prepares, coordinates and follows-up check requests and payments for various office utilities (i.e. Telephone, Office rentals, etc)
• Coordinates logistics as required for Sunlife-initiated training and events.

Specialized Knowledge/Skills  

Core Professional/Technical Competencies Required:

• New Business, Cashiering; Knowledge & understanding of INGENIUM, PRISM, WMS, IPAC, CRM, LGS, CAS, PR, Lockbox, POS machine, SMARTQ, etc.

Core Soft/Transferable Competencies

Core Competencies:

• Collaborates effectively
• Communicates confidently
• Focuses on the customer
• Takes accountability
• Understands our business

• Adaptable to change
• Flexible
• Honest
• Has integrity
• Stress-tolerant
• Has good work ethics

Development/Training to Support Role Competencies

• New Business, Cashiering; INGENIUM, PRISM, WMS, IPAC, CRM, LGS, CAS, PR, Lockbox, POS machine, SMARTQ, etc.

Education and Experience  

Minimum Typical Education

Graduate of a 4-year course

Minimum Typical Experience

1.5 year experience in customer service

Job Category:

Customer Service / Operations

Posting End Date:

30/12/2024