The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:

As a Software Development Manager for the PayPal Technology Team, you will be a part of a Customer Success Platform Engineering group that designs and engineers highly scalable multi-tenant CS platforms. You will be responsible for leading a team of engineers in design, development, test, and deployment of a range of products on salesforce platforms. A successful candidate will have an established background in developing backend and frontend applications, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment.

Job Description:

Meet our team:

Our CSP engineers work together as a lean & collaborative team to enable high productivity and impact on the business. We’re immensely passionate about code quality and constantly finding new ways to perfect our processes and product. We’re looking for a highly talented Salesforce Engineer manager to satisfy the needs of our customers.

Your way to impact:

• This job is intended to support the business in the area of customer service platforms that runs on the Salesforce cloud.
• Have strong business and technical vision and the ability to communicate this vision to multiple stakeholders.
• Be customer focused and passionate about providing world-class solutions for millions of customers across the world.
• Sense evolving business trends and translate them into needs into technology solves.
• Exhibit strong leadership and exceptional technical skills.
• Constantly look out for discovering new value by means of innovations, new processes, methodology, product capabilities, patents and more.
• Be willing to represent PayPal and the team within internal and external forums.

Your day to day:

• Lead a team of smart Salesforce engineers to execute business critical projects along with engineering excellence initiatives in a timely manner, such as automated release process, load and performance test, technical project proposals, innovative ideas to bring down the running cost of the project, etc.
• Manage the day-to-day activities of the engineering team of engineers within an Agile/Scrum environment.
• Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team.
• Work closely with the engineers to architect and develop the best technical design and approach.
• Report on the status of development, quality, operations, and system performance to management.
• Perform R&D to strategize for the long-term vision to bring in the best and most modern tools and technologies and recommendations backed with data to influence management to take the right long-term decision
• Promote a culture of continuous learning, knowledge sharing, and innovative solutions within the organization.
• Lead proof of concepts and technology/tools evaluation for new initiatives.
• Should be able to lead a team that is working on multiple modules in parallel. Guide the team members in mapping the business requirements to technical capabilities present in Salesforce.
• Ability to review effective designs for complex problems using system design concepts.
• Take ownership of planning application changes, new release features, performance optimizations, etc.
• Create and maintain the application standards, coding best practices, involved in code reviews, etc.
• Integration of Salesforce with multiple internal PayPal applications as well as with third-party applications.

What do you need to bring:

• Bachelor/master's engineering degree in computer science or other related streams.
• At least 12+ years professional  experience and 4+ years of relevant software engineering manager experience in Salesforce platforms with good knowledge of LWC, Apex and Service Cloud.
• 5+ years hands-on experience in building Salesforce based systems.
• Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery.
• Responsible for the over-all systems development life cycle of a key services and applications.
• Management and execution against project plans and delivery commitments.
• Manage the day-to-day activities of the engineering team of engineers within an Agile/Scrum environment.
• Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team.
• Work closely with engineers, architects, product, and other stakeholders to deliver the best-in-class technical design, solutioning and strategies.
• Report on status of development, quality, operations, and system performance to management.
• Perform R&D to strategize for long term to bring in the best and most modern tools and technologies and recommendations backed with data to influence management to take right long-term decision

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.