WHO WE'RE LOOKING FOR

We're seeking a Senior Product Designer to help make community a key part of the Manychat product. This is a newer product area with significant potential for Manychat's core ICP: creators.

This role is about using subscriber and community data to help creators build more personal connections, increase engagement, and grow revenue through understanding their audience. You'll report to the Product Design Manager and work as an equal partner with Product and Engineering.

WHAT YOU'LL DO

Discovery & Research

• Partner with PM to understand problems through data, customer insights, and workflow context.
• Explore solutions quickly using sketches and prototypes.
• Validate ideas and concepts through research and user testing.

Execution & Craft

• Drive alignment with Product and Engineering on scope, tradeoffs, and definition of "done", surfacing risks early.
• Turn validated ideas into clear, shippable UX and UI solutions with well-documented designs for handoff.
• Apply established patterns and the design system, and review final UI quality.

Driving Product Impact

• Speak up when the team may be solving the wrong problem or missing a larger opportunity.
• Connect design choices to product goals and metrics and present outcomes, not outputs.
• Own the design process end-to-end.

WHAT SUCCESS LOOKS LIKE

• Develop strong understanding of creator workflows and messaging constraints, and use it to make sound product decisions.
• Help PM discover and select the problem we're solving.
• Frame problems with evidence (data + customer insight) and validate solutions with lightweight research and testing.
• Drive alignment with Product and Engineering on scope, tradeoffs, and definition of "done", surfacing risks early.
• Ship high-quality community experiences that are easy to build, easy to use, and meet a high craft bar.

WHAT YOU'LL BRING

• 5+ years of product design experience, owning features from discovery through research, design, and launch.
• Strong discovery skills: problem framing, hypothesis formation, and validation.
• Experience validating solutions through lightweight research and testing.
• Strong interaction design and UI craft, with high proficiency in Figma.
• Ability to balance user needs, business goals, and technical constraints.
• Ownership mindset: you drive clarity and own design end-to-end.
• Excellent collaboration and communication skills.
• Experience designing for creator tools, community products, or messaging workflows.
• Experience with CRM products or workflows is a plus.
• Experience with AI-assisted prototyping or AI-enabled experiences is a plus.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.💙 Comprehensive health insurance for both you and your family.📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.🫶 Flexible benefits package to tailor perks that matters most for you.🪴 Hybrid work and generous leave options to prioritize your work-life balance.🍽️ In-office perks, including free meals and snacks.🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

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