Overview:

This is a Team Lead position (no direct reports) and is a fantastic career stepping stone for those interested in becoming a people leader/manager.

• Provides work leadership within the Repo & Remarketing area of Consumer Default Servicing, specifically Vehicle Repossession paperwork, Titles, and Insurance Claims.

• Performs highly specialized duties within the work team, requiring knowledge of the products, regulations, and policies pertaining to this area of the Bank.

Primary Responsibilities:

• Monitor and assign workflow.

• Lead business unit work teams with responsibility for multiple product lines. 

• Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team. 

• Liaise with first line risk and second line of defense personnel with respect to customer issues. 

• Research and resolve complex internal and external customer issues.

• Serve as department lead for special projects impacting the work team.

• Provide reporting to work team leadership and prepare monthly departmental reporting for management.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

Works under minimal supervision.  Internal contacts include unit management and other division personnel.  External contacts include attorneys, customers, vendors, and outside agencies.

Supervisory/Managerial Responsibilities:

Allocates work as a Team Leader to a group of about 5-10 associates. May check on completion/quality.

Education and Experience Required:

• A combined total of 3 years of higher education and/or relevant work experience in vehicle titling and/or bank operations environment.

Education and Experience Preferred:

• Prior working experience with vehicle titles, such as DMV employees, car dealerships, vehicle auctions, etc.

• Demonstrated work leadership skills (team leads/supervisors, work coordinators, trainers, special projects, etc.)

• Administrative/operations experience, such as processing paperwork behind the scenes.

• Excellent customer service skills with the ability to use tact and diplomacy.

• Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.

• Excellent oral and written communication skills.

• Strong knowledge of departmental systems, documents and procedures.

Office Location/Working Model:

This is a hybrid position requiring some in-office days each week. Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.

Standard Working Hours:

Monday-Friday, 8:00am-4:30pm. This position is eligible for overtime and will be issued based upon business need.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America