Attracting, hiring and retaining talented individuals from all backgrounds is a key contributor to our ability to create immersive, shared experiences that enhance and deepen positive human connection. As a Recruiting Operations Program Manager, you will be instrumental in building and driving the development of our operational programs. You will be doing so while ensuring the end-to-end hiring process is consistent and clear. You will own and manage a variety of complex and transformational initiatives, drive operational insights and design solutions that equip the TA organization and the business with insights to meet our most critical hiring needs.

Role is based in our San Mateo, CA headquarters on a hybrid model (In-office Tuesday - Thursday)

You Will:

• Build and manage our Structured Interview Process and redesign other existing programs and workflows
• Collaborate with cross-functional stakeholders and partners to build and maintain a strong operational approach in all of our processes
• Lead change to streamline and automate existing workflows
• Establish and define metrics, goals and success of our programs. Conduct and monitor feedback surveys, analyze data, engage with feedback and drive continuous improvement in our processes.
• Implement inclusive hiring practices and ensure our internal tools and workflows support accessible and fair recruiting processes
• Build documentation and communicate changes to various partner groups
• Be a thought partner, contributor and owner to the additional operational programs and ad-hoc projects that may arise due to shifting business priorities

You Have:

• 5+ years of experience with program and project management frameworks and proven track record of initiating, leading & managing complex programs inclusive of communication and change management plans
• Experience in a recruiting operations or TA related role in a rapidly growing technical organization is preferred
• Familiarity with recruiting tools (Greenhouse ATS, Gem, TalentWall, Modernloop, etc) is strongly preferred
• Familiarity with pulling and interpreting data from recruiting tools and are able to use insights to solve problems with minimal oversight
• Track record of successfully partnering and communicating with varying levels of audiences, stakeholders and cross-functional partners to achieve desired outcomes

You are:

• A relationship builder that enjoys communicating and partnering across various levels of audiences.
• Someone who enjoys exploring and deepening your knowledge of Talent Acquisition and new developments within your role and industry.
• A mentor to more junior members of your team and proactively surface and share opportunities and resources to up-level and mentor others.
• Someone who consistently uses your experience and knowledge to take risks and approach challenges in new and innovative ways.
• Able to balance multiple programs at once