Post location: Citi Solutions Center, Warsaw, Prosta 36

Workforce Lead Analyst is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

The Incumbent will work across the following regions: The United Kingdom, Europe, Middle East and Africa.

What you'll do:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams

• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs

• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures

• Contribute to development of new techniques, models, and plans within area of expertise

• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes

• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures

• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made.

What we'll need from you:

• 5 years of experience managing a team is highly desired

• Experience in analyzing business requirements, developing test plans, and discrepancy resolution

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

• Has the ability to operate with a limited level of direct supervision; Can exercise independence of judgement and autonomy.

• Very good knowledge of English (C1 preferred)

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

#LI-AD1

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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