Job Description

The Vice President of Field Human Resources is a strategic, enterprise-level HR executive responsible for building, leading, and optimizing a high‑performing Field HR organization that supports 4,000+ retail automotive stores across the United States. This role ensures that HR strategy, people programs, and workforce initiatives directly enable operational excellence, talent optimization, and a world-class team member experience.

The VP of Field HR partners closely with Operations leadership to align HR strategies with business priorities, shape workforce culture, and support a distributed workforce at significant scale.

Key Responsibilities

Strategic Leadership

• Develop and execute the Field HR strategy aligned to enterprise goals, retail operations priorities, and organizational culture.

• Serve as a trusted advisor to senior leaders, providing thought leadership in the areas of field workforce strategy, talent planning, retention, engagement, and organizational effectiveness.

• Lead the transformation and modernization of HR processes, systems, and capabilities to support a rapidly scaling retail automotive environment.

Field HR Team Leadership & Development

• Lead, inspire, and develop a team of 30+ HR Managers and regional HR professionals supporting 4,000+ store locations.

• Build a strong leadership bench within the Field HR team through coaching, capability-building, and succession planning.

• Create a culture of accountability, continuous improvement, and cross-functional collaboration.

Workforce & Talent Strategy

• Oversee strategic workforce planning to ensure the right talent is available at the right time to meet operational demands in a large, distributed retail environment.

• Partner with Talent Acquisition, Learning & Development, and Total Rewards to strengthen recruitment, onboarding, leadership development, and career-pathing programs for hourly and management roles.

• Drive initiatives that reduce turnover, improve store staffing stability, and elevate the overall employee experience.

Employee Relations & Compliance

• Provide executive oversight of complex employee relations issues, workplace investigations, and regulatory compliance across all states in which the company operates.

• Ensure consistency of HR policies, employee relations practices, and disciplinary processes across all stores.

• Collaborate with Legal to mitigate risk and strengthen compliance frameworks in a heavily regulated retail automotive environment.

Culture, Engagement & Change Management

• Champion programs to reinforce a high-performing, inclusive culture across a geographically diverse workforce.

• Lead organizational change initiatives related to operational transformation, culture evolution, and strategic business shifts.

• Utilize data-driven insights to identify opportunities to enhance engagement, recognition, and team member retention.

Operational Partnership

• Serve as a senior HR partner to Regional Vice Presidents, District Managers, General Managers and other field operations leaders.

• Attend field leadership meetings and conduct regular store visits to assess HR and operational alignment.

• Influence business decisions by providing actionable insights on people trends, workforce risks, and organizational needs.

Required Qualifications

• 15+ years of progressive HR leadership experience, with at least 7 years in field-based or multi-unit HR roles supporting large, distributed retail or service operations.

• Demonstrated success leading HR teams supporting 30,000+ employees; preference for experience in retail automotive, specialty retail, consumer services, or franchise environments.

• Strong expertise in employee relations, workforce planning, talent management, organizational design, and HR operations.

• Proven ability to influence senior leaders and drive enterprise-level change in a matrixed environment.

• Exceptional communication, executive presence, and relationship-building skills.

Preferred Qualifications

• Experience supporting rapid-growth or turnaround retail environments.

• Background navigating multi-state labor laws, wage-and-hour regulations, and compliance frameworks.

• Bachelor’s degree required; Master’s degree or HR certifications (SPHR/SHRM-SCP) strongly preferred.

Key Competencies

• Strategic Thinking & Business Acumen

• Leadership & Team Development

• Influencing & Executive Communication

• Change Leadership

• Data-Driven Decision-Making

• Problem Solving & Conflict Resolution

• Customer-Centric Mindset

• Agility & Transformational Leadership

Success Measures (KPIs)

• Improved retention and reduction of store-level turnover

• Effective staffing levels across all stores

• Improved employee relations outcomes and reduced risk incidents

• Strong engagement and culture metrics

• Increased bench strength and internal promotion rates

• High-quality partnership and satisfaction from field operations leaders

California Residents click below for Privacy Notice: