Role Overview

The AML Operations Lead is responsible for overseeing the delivery, performance, and compliance of Anti-Money Laundering (AML) operations within the delivery center. The role combines operational excellence, regulatory awareness, and people leadership to ensure client commitments and regulatory expectations are consistently met across multiple AML workstreams (e.g., Transaction Monitoring, KYC/CDD, Sanctions, Name Screening, QA/QC).

Key Responsibilities

1. Leadership & Team Management

• Lead and develop a high-performing AML operations team, ensuring strong delivery governance, engagement, and retention.

• Manage performance reviews, training, and succession planning of AML analysts, investigators, and team leads.

• Foster a culture of compliance, accountability, and continuous improvement across the organization.

2. Operational Delivery

• Oversee day-to-day AML operations across multiple workstreams ensuring accuracy, timeliness, and SLA adherence.

• Monitor quality and productivity metrics, identify process gaps, and implement corrective and preventive actions.

• Ensure adherence to regulatory standards, internal controls, and client policies, particularly related to AML, KYC, EDD, and sanctions screening.

• Drive operational excellence by standardizing procedures and optimizing delivery processes.

3. Risk & Compliance Management

• Act as the point of escalation for AML-related risks, issues, or regulatory breaches within operations.

• Ensure proper application of the risk-based approach (RBA), escalation protocols, and documentation standards.

• Collaborate with Compliance and MLRO counterparts to ensure alignment with regulatory frameworks (FATF, EU AMLD, MAS, HKMA, etc.).

• Support internal and external audits, inspections, and regulatory reviews to maintain full audit readiness.

4. Financial & Contractual Management

• Manage financial performance of AML delivery scope — including cost-to-serve, staffing optimization, and productivity.

• Support contract governance by ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and operational commitments.

• Participate in solution design, pricing, and capacity planning for AML-related engagements.

5. Stakeholder Management

• Partner with Delivery Account Leads, Client Relationship Leads, and Compliance SMEs to address operational risks and performance challenges.

• Provide regular business reviews and updates to senior leadership on performance, incidents, and continuous improvement initiatives.

• Collaborate with other delivery centers to share best practices and harmonize AML delivery standards globally.

Qualifications

• Education: Bachelor’s degree in Finance, Economics, Business, Law, or related field (Master’s preferred).

• English Level - Minimum B2

• Experience:

  • 8–12 years of total experience in Financial Services or BPO Operations.

  • Minimum 5 years of leadership experience managing AML/KYC/CDD or Transaction Monitoring teams.

  • Strong understanding of AML regulations, FATF recommendations, and client-specific standards.

• Certifications (Preferred): At least one of the following certifications: ICA certifications in AML, Financial Crime, or Compliance and/or CAMS (Certified Anti-Money Laundering Specialist)

• Possess a valid work permit or residency for Portugal and/or citizenship of a European Union or Schengen Area country.

• Skills:

  • Deep knowledge of AML processes and controls.

  • Strong leadership, stakeholder management, and analytical problem-solving.

  • Excellent communication and business writing skills.

  • Proficiency in data-driven decision-making and operational metrics management.

Preferred Experience

• Delivery leadership within global financial institutions or managed services.

• Exposure to regulatory jurisdictions such as EU, HKMA, MAS, or US AML regulations.

• Experience in managing transitions, process migrations, and change initiatives.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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