Position Summary...

The Senior Manager, Creative- Operations will lead a team focused on documenting and improving creative workflows across departments, ensuring operational procedures are clearly defined and optimized. The role involves analyzing current processes to identify inefficiencies, implementing strategic improvements, and supporting the rollout of new tools and systems. They’ll also create visually compelling presentations for internal and external stakeholders and collaborate cross-functionally to align on documentation and process enhancements. Ultimately, their work will drive faster creative output, better stakeholder alignment, and improved quality and innovation.

What you'll do...

• Lead a team of Creative Operations Managers
• Document current operational workflows, processes, and procedures across various departments.
• Develop and maintain standardized templates, guidelines, and documentation frameworks.
• Analyze existing processes, identify bottlenecks, and recommend strategic improvements to enhance efficiency and effectiveness.
• Create engaging and visually compelling presentations and slides for internal stakeholders and external partners.
• Collaborate closely with cross-functional teams to gather information, ensure accuracy in documentation, and implement process improvements.
• Support the implementation of new tools or systems to streamline operations and documentation processes, leveraging a strong technical understanding of creative operations tooling.

Outcomes of this role:

• Accelerating creative outputs at scale
• Stakeholder collaboration and alignment
• Improved creative quality and innovation
• Cost savings and resource optimization

Key Qualifications:

• A bachelor’s degree in marketing, operations, project management, business administration, or other relevant field.
• 8-12 years of experience in operations documentation or a related field, preferably in a creative or marketing environment.
• Strong analytical skills with the ability to critically assess processes and propose strategic improvements.
• Proficiency in slide design software (e.g., PowerPoint, Google Slides) and experience crafting compelling narratives.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Solid understanding of creative production and operations.
• Experience with project management tools and software (e.g., Workfront, Airtable).
• Familiarity with creative content management systems (CMS) or digital asset management (DAM) platforms.
• General technical acumen for creative operations tooling and implementation, including familiarity with relevant software and systems used in creative workflows.

How you’ll thrive at Walmart:

• Performance-based incentive awards
• 401k with company match
• Discounted employee stock purchase plan
• Paid parental leave, 
• New surrogacy & adoption benefits
• Unlimited Flex Time Off
• Working alongside a diverse group of collaborative and innovative team members
• Opportunity for growth and development across several areas of the Fortune 1 organization 
• And much more

About Walmart Creative

Walmart Creative Studio (WCS) is the in-house creative agency for Walmart. Our team develops breakthrough and distinctive design systems and creative conversations that drive business objectives and keep our Fortune #1 brand in the culture. We use creativity and design to win hearts, minds and wallets.

We are uniquely positioned as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. We are ruthlessly focused on human truths, insight-driven creative strategies and integrated creative solutions that build the brand and grow the business – not just with ads but through brand acts and experiences.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $117,000.00-$234,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field and 3 years' experience in editorial content management or related field OR 5 years' experience in editorial content management or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Digital Content Management, Editorial, Retail Management, Supervising Associates, WE-Working for or withCreative Agencies

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.