Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

As a CICS Infrastructure Support professional, you will play a vital role in ensuring the stability and efficiency of our organization's Customer Information Control System (CICS) environment. Your responsibilities will encompass a spectrum of tasks, including but not limited to system administration, troubleshooting, and implementing changes to enhance the overall CICS infrastructure.

Key Responsibilities:
1. **System Maintenance:** Conduct routine maintenance tasks to guarantee the optimal functioning of the CICS environment. This involves monitoring system performance, identifying potential issues, and implementing preventive measures.

2. **Problem Resolution:** Demonstrate proficiency in promptly identifying and resolving issues within the CICS infrastructure. Collaborate with cross-functional teams to troubleshoot and address problems effectively, ensuring minimal impact on business operations.

3. **Change Management:** Implement changes to the CICS environment, adhering to established change management processes. Evaluate the impact of changes, communicate effectively with relevant stakeholders, and ensure seamless integration into the existing infrastructure.

4. **Performance Optimization:** Proactively monitor and optimize the performance of CICS components. Identify opportunities for improvement and work on enhancements to maintain a high level of system efficiency.

5. **Documentation:** Maintain accurate and up-to-date documentation for the CICS infrastructure, including configurations, procedures, and troubleshooting guides. Ensure that knowledge is shared and accessible across the team.

6. **Collaboration:** Work closely with other IT teams, such as application development, database administration, and operations, to foster collaboration and ensure alignment of CICS infrastructure with overall IT goals.

Required Qualifications

- 7+ years of experience in the support of mainframe infrastructure software products such as: CICS Transaction Server, CICS Transaction Gateway, CICSPlex Systems Manager, and z/OS Connect in a large-scale mainframe environment

-5 + years of experience in CICS system administration within a large mainframe environment.

- 5+ years of experience in multi-platform application support and performance tuning

Preferred Qualifications

- Proficiency in troubleshooting and resolving CICS-related issues.
- Strong understanding of CICS architecture and its integration with other systems.
- Familiarity with change management processes and best practices.
- Excellent communication skills for effective collaboration with cross-functional teams.
- Strong interpersonal and communication skills to work in a team environment

- Experience with reading COBOL for application upgrades

- Familiarity with Splunk

- Experience with CICS Explorer

- Disaster recovery and diagnosis and debugging of applications experience

Education.

Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/30/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.