Director of Strategy and Operations, Customer Experience

Posted:
8/27/2024, 4:57:20 AM

Location(s):
Washington, United States

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Operations & Logistics

Workplace Type:
Remote

CaptivateIQ is looking for a Director of Strategy and Operations, Customer Experience to lead one of the key departments within our Customer Experience organization. You'll report to the SVP of Customer Experience and support the team focused on shaping and executing our customer experience strategy. This senior leadership position will be responsible for overseeing the end-to-end customer journey, ensuring operational excellence, and driving continuous improvement initiatives. The ideal candidate will have a strong strategic mindset, a passion for customer advocacy, and a proven track record in managing complex operations.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

CaptivateIQ

Website: https://www.captivateiq.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 251-500

Year Founded: 2017

IPO Status: Private

Last Funding Type: Series C

Industries: Data Integration ⋅ Management Information Systems ⋅ SaaS ⋅ Sales ⋅ Software

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