About the Team
Miro’s Professional Services team is dedicated to helping customers unlock value and achieve their business outcomes through strategic guidance, world-class onboarding, and seamless migrations. This team plays a pivotal role in ensuring our customers experience early success with Miro and build the foundation for long-term growth. The Professional Services team works cross-functionally with Sales, Customer Success, Solution Engineering, and Product to create exceptional customer experiences and drive measurable outcomes.
About the Role
As a Customer Business Outcomes Lead, you will be at the forefront of driving two critical initiatives for Miro: optimizing the 90-Day Journey for new Enterprise customers, and shaping Miro's strategy for migrations from competitive platforms. In this role, you will lead cross-functional collaboration, ensuring alignment across teams to deliver value to customers while achieving business goals.
This new position is essential to ensuring that customers quickly recognize the value of Miro, while also solidifying our competitive position through efficient and scalable migration strategies. The ideal candidate is a strategic thinker with a passion for customer success, a proven ability to lead cross-functional programs, and a track record of delivering measurable outcomes.
What you’ll do
- Streamline the first 90-Day Journey: Drive initiatives to enhance onboarding for new Enterprise customers, ensuring rapid adoption and value recognition while laying the foundation for sustained growth
- Optimize Migrations: Shape and execute Miro’s strategy for competitive migrations, teaming up with our Product team and trusted Partners to expand and refine migration capabilities and enhance the customer experience
- Orchestrate Cross-Functional Teams: Align Sales, Customer Success, Product, and other stakeholders to deliver seamless customer experiences and achieve strategic goals
- Drive Program Execution: Develop and refine scalable processes and playbooks for onboarding and migrations, ensuring they meet both customer needs and business objectives
- Measure and Communicate Success: Define and track key metrics to evaluate the effectiveness of onboarding and migration initiatives, sharing insights to inform strategy
- Innovate and Experiment: Identify opportunities for experimentation, leveraging data and customer insights to test new approaches and improve outcomes
- Build Relationships: Foster strong relationships with champions, admins, and executives to ensure customers achieve success and are positioned for long-term growth with Miro
What you’ll need
- Proven experience leading cross-functional initiatives, with a focus on customer success, onboarding, or migrations in a SaaS or enterprise software environment
- Strong program management skills, with a track record of driving measurable outcomes through structured processes
- Ability to align diverse teams and stakeholders around shared goals, demonstrating influence and collaboration skills
- Experience driving adoption and value realization for enterprise customers, with a customer-first mindset
- Analytical and data-driven, with the ability to use insights to inform decisions and drive continuous improvement
- Exceptional communication skills, with the ability to engage effectively with executives, admins, and champions
- Experience managing migration strategies or onboarding programs at scale is a plus.
What's in it for you?
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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