Monitoring Solutions Engineer

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

The Monitoring Solutions Team play an exciting and unique role in the delivery of services to Santander customers. Using our broad range of skills, operational knowledge and customer focus we develop, implement and maintain a wide range of software and open-source platforms that visualise the real-time availability and performance of infrastructure, applications and customer experience.

Our multi-talented team thrive on learning and exploiting new technologies that continually improve levels of observability, bringing passion and a focus on solutions not problems.

Actively collaborating with colleagues from across the organisation our solutions provide monitoring, notification channels, dashboards, reporting, tracing and trending across service delivery channels, translating technical information into meaningful business and customer insight.

The difference you’ll make:

• Using your extensive knowledge of monitoring policies, principles and administration skills, you’ll ensure the platform is operational and always ready to exploit new features
• Working with colleagues and provide on-call support to help deliver a reliable, pro-active and integrated monitoring platform
• Utilising source control to change manage collection scripts
• Managing incoming requests to implement new data collections and website reports
• Implementing new reporting options within the website based on user requirements
• Leading with a significant focus on continual service improvement

What you’ll bring:

• Experience with scripting, SQL, REST APIs, webhooks, Python, PHP
• Experience with automated notification tools such as PagerDuty and application performance, real-user and synthetic transaction monitoring tools such as Dynatrace
• Analytical & problem-solving skills and ability to communicate effectively with stakeholders and Able to articulate business service impact from component metrics
• Experience in delivering, measuring and reporting on continual service improvement initiatives in an ITIL environment
• Awareness of DevOps principles and ALM tools, including use of Ansible, Jira, Confluence, GIT HUB, automation tools
• Good knowledge of Windows, Unix and Linux and data centre estate

It would also be nice for you to have:

• ITIL Knowledge
• Database Administration
• Cloud native Coverage and AWS

What else you need to know:

This role is based in Milton Keynes.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

1st Stage – Technical Interview – this will a 30min technical interview with one of the team

2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.  

• £500 annual cash allowance to spend on our great range of benefits. 
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, and health assessments. 
• Share in Santander’s success by saving or investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.