Account Delivery Manager

Description -

• Primary contact for all operational issues representing delivery of all services (all functions) to the customer: design and develop deployment, transition and on-going operation model, and manages performance metrics, reporting, escalation & communication. Contributes to account service delivery plan.
• Customer relationship management: acts as primary contact for customers and project teams, handle ad-hoc issues and to nurtures to excellent customer satisfaction.
• Escalation management: cover the escalation from all aspects no matter customer, internal and external parties.
• Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
• Cost management: Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.
• Performance management: : Identifying & analyzing gaps & implementing corrective action plans.
• Risk management: Ability to effectively and proactively manage risk for low risk projects.
• Compliance and regulation management: Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

Education and Experience Required:

• University Degree in Business Information System or Information Technology or equivalent.
• Non-IT graduate such as Degree in Business Administration or Marketing with IT knowledge will also be considered.
• 3 years relevant IT service, IT support or IT managed service experience in commercial environment are highly desired, less experience candidate will be considered as specialist
• Extra hardware knowledge such as voice and conferencing, desktop computing, printing are definitely an advantage.
• Industrial knowledge including ISO, ITSM, ServiceNow, Microsoft Dynamic CRM are mostly welcome.

Knowledge and Skills:

• Ability to build & manage strong customer relationship.
• Ability to develop & present high impact message to customer.
• Ability to apply business management & financial concepts to analyze business needs
• Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
• Ability to understand & analyze an issue or problem to implement a corrective action plan.
• Ability to proactively & effectively manage risk on low to medium risk projects.
• Consistently applies Quality & Continuous Improvement Plans
• Industry sector knowledge (FSI, retail, etc.).
• Influence & negotiation skill.
• Crisis & conflict management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Hong Kong)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement