Responsibilities include but are not limited to:

• Fields incoming help requests from end users via both telephone and e-mail in a courteous manner.  Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. (25%)

• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician. (25%)

• Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.  Applies diagnostic utilities to aid in troubleshooting. Performs post-resolution follow-ups to help requests. (20%)

• Develops help sheets and frequently asked questions lists for end users. (15%)

• Ensures all corporate and local policies, procedures and laws are adhered to. (15%)

Representative Qualifications:

• Ability to provide effective and successful customer service

No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.