Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC, Reader's Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award.

Have we mentioned we value our people? Hear it from the people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Summary
The Customer Development Manager DTS is responsible for leading the pursuit of expansion and renewal of business within their defined book of business (BOB). CDM will coordinate sales process both internally (resources, CAC) and externally with the customer including leading a cross functional pursuit team (Engineering, Operations, Pricing, Safety etc..) in providing a clear direction on strategy, pricing, service, value proposition and presentation message and medium. The focus on this position is for expansion and renewal of sales contracts, engaging the appropriate resources to cross sell other service offerings, solution selling and develop a customer relationship with the accounts in the BOB.

Essential Functions

• Develop a professional business relationship with the key buying influences with the account base (BOB)
• Lead the deal support team in developing the strategy to retain and grow the account base (BOB)
• Administer SF pipeline and account information (contacts, opportunities etc..) accurately within SF
• Work in conjunction with Operations on presenting and reviewing QBRs’ with the assigned account base (BOB)
• Negotiate and close renewal and expansion business within account base (BOB)

Additional Responsibilities

• Be the point person on initiating and assuring the completion of the CAC through Ryder Legal and other functional areas
• Work with Operations on presenting QBRs’ in a timely manner
• Introduce other service offerings (warehousing, RLM, freight brokerage, CM, E-Fulfillment etc..) to the account base (BOB)
• Adhere to Ryder’s Policies and Procedures including Travel and Expense Policy
• Perform other duties that are assigned

Skills and Abilities

• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to leverage customers financial data to determine needs and solutions match
• Ability to work within various geographic and demographic environments
• Ability to guide, engage, and impart knowledge to others
• Willingness and ability to work with and mentor new sales employees
• Ability to work independently and as a member of a team
• Ability to work in team concept while holding self fully accountable
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detailed oriented with excellent follow-up practices

Qualifications

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

Travel
10-20%

DOT Regulated
No

#LI-DO  #INDexempt   #FB

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Job Category

Outside Sales

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$60,000

Maximum Pay Range:

$65,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.