Customer Service Claims Associate - Dutch speaker

Amsterdam

 
Overview of Position  

As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. We are proud to work with one of the largest telecom brands in the Netherlands. We are seeking candidates who have an excellent command of the Dutch language, good listening skills, and the ability to effectively communicate with our customers. This role involves providing service to ensure that customers receive assistance with their claims in the event of a lost, stolen, or damaged mobile phone or gadget.

What makes us different?  

• You will receive extensive training - to fully prepare you for your position and learn as many ins and outs as possible.
• Flexibility - we support hybrid working but you also have the option to work in the office or both depending on the shifts/hours you work. We pay a home working allowance and if you travel to the office, a travel allowance.
• Part-time work is possible and negotiable.
• We believe that work-life balance is important - that's why we offer 28 days of vacation plus time off on public holidays, and you accrue extra days if you have not been sick or absent in one year.
• Healthy employees and their wellbeing are important – we pay you a monthly allowance (€45 net per month) for your health and wellbeing and we have an employee and their families programme which helps with practical information and advice on a wide range of topics related to health, family, money matters and work.
• Many benefits - including premium-free pension, bonus schemes, premium-free WIA insurance, an annual holiday bonus paid aid in December, career opportunities and much more! We even give you an allowance (€50 net ) on your birthday!
• LinkedIn Learning and development opportunities
• €2,329 gross per month

What will be my duties and responsibilities in this job?  

• Assess and resolve insurance claims
• Support with admin activites on email

What are the requirements needed for this position?  

• Fluent Dutch speaking at an advanced level
• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation and other software

What are the working conditions and physical requirements of this job?   

General office demands