Posted:
8/23/2024, 3:34:21 AM
Location(s):
Suffolk, Virginia, United States ⋅ Virginia, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.
A great job-and a great future-awaits you at Smithfield Foods. We’re an $18 billion U.S. food company with more than 54,000 employees worldwide. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Join our family today. Apply Now!
Your Opportunity
Our team members receive industry-competitive salaries and are eligible for great benefits packages:
Competitive Pay
Comprehensive Health Insurance, Retirement Benefits and More
Education benefit available to full and part time Smithfield team members on their first day of employment.
In addition, we offer opportunities for career growth, professional development, and tuition assistance.
The Supply Chain team is looking for motivated professionals to facilitate the distribution of our great products to customers and consumers. These personnel can analyze production metrics against market needs in Supply & Demand Planning, focus on product transportation through Logistics, or ensure the shelves of your local grocery store are stocked by Direct Store Delivery.
The purpose of this position is to bridge the communication link between transportation providers, sales brokers and customer buyers, while providing problem resolution in support of excellent service to Smithfield customers.
Core Responsibilities
Communicates between transportation carriers and field sales personnel providing information on service issues and resolutions.
Use of FourKites real time tracking for load updates.
Communicates with Customer Service any time there is a service issue or the potential for one.
Acts as the main line of communication to keep sales and brokers informed of issues.
Handles data entry and tracking.
Makes decisions when original delivery appointments are missed and is involved in determining next steps for product delivery to the customer.
Tracks and reports on Spotlight Accounts that have experienced recent service issues requiring special handling for a period of time.
Follows up with customers to make sure our transportation provider is meeting outlined requirements.
Assists Appointment Scheduling in securing delivery appointments to ensure products are delivered in accordance with the customers’ request.
Assists in Re-scheduling delivery appointments as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
High school diploma or general education degree (GED) and 2+ years' of experience in Transportation, Logistics or Customer Service, required.
Bachelor’s Degree, preferred.
Strong communication skills, both written and verbal.
Knowledge of Microsoft Office Suite, including Word and Excel software and Order Processing software.
Good reasoning skills including the ability to calculate transactional economic decisions between alternatives.
Ability to manage multiple tasks.
Ability to bring quick resolution to problems.
Ability to work well with others in fast paced, dynamic environment.
Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
EEO/AA Information
Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.
Website: https://smithfieldfoods.com/
Headquarter Location: Smithfield, Virginia, United States
Employee Count: 10001+
Year Founded: 1936
IPO Status: Private
Industries: Food and Beverage ⋅ Hospitality