About euNetworks and expansion of our operations to Sofia

euNetworks is a critical bandwidth infrastructure provider, a specialist in connecting data centres and critical locations across Europe, and a leading cloud connectivity provider. We build and invest in city and long haul fibre networks and today we own and operate deep fibre networks in 17 cities, with a long haul network spanning more than 66,000 kilometres.

Headquartered in London, with our team of over 350 people located across 7 European countries, we’re excited to be expanding our business to Sofia, our eighth office location. We’re opening a new office and building a team in Bulgaria as we lay the foundations for the next phase of our growth. It’s an exciting time to join euNetworks and our new team will be pivotal to our growth.

We’re developing a new customer centre of excellence in Sofia – an important next step in how we support our existing and new customers. euNetworks serve, support and partner with some of the most discerning users of connectivity in the world – from hyperscalers, cloud service providers, data centre operators, telecom and mobile operators, to media broadcasters and enterprises across a range of sectors. Our customer base is at the centre of technological transformation and we’re building and investing in our networks to support them.

As well as a fantastic opportunity to interact and learn from so many of these large organisations in our customer base, joining euNetworks as we continue our journey offers new Sofia employees great training and development opportunities and being an important part of a multi-functional team spanning the European continent.

The Role

We are looking for a self-motivated individual, who will build, manage and operate our 24/7 Infrastructure NOC. An ideal candidate must be someone who has extensive experience in network operations and preferably a subject matter expert in optical and IP Networks. The role needs someone who is comfortable on command line and GUIs, can easily work on a large-scale ISP network built on a robust fibre backbone and optical layers with the best vendors in the market.

What will you be doing?

• Responsible for the 24/7 Infrastructure NOC in Sofia including recruiting, scheduling and shift cover
• Be a Major Incident Manager in case of a service impacting network event and have the ability to respond and react to critical situations on the network and mitigate them effectively
• Have the judgment to make a clear technical decision on Optical & IP Networks in case of network outages. asses risk and reduce downtime of our core Infrascture. Ensure compliance to our change management process
• Support the NOC in troubleshooting, analysing fibre breaks, customer impact lists and communication
• Ticket and review all flaps on the network, spot trends and take actions to improve network stability
• Analyze hardware fault trends and deep dive to understand various factors affecting failure rates and work with vendors on hardware stability
• Review all physical and logical access to the network are authorised and any unauthorised activity is immediately reported
• Ensure customer incidents are resolved in a timely manner
• Review all upcoming maintenances and get the Optical layer checked before the works to avoid any issues in restoration. Be an active member of the Change Board Committee.
• Participate in on call rotation and part of the escalation management team
• Support us on BCP and ISO compliance in the future

What do we want from you?

• Engineering degree and significant experience in a large-scale Telecommunications Network
• Strong operational & engineering background in optical and IP networks.
• Ability to run a 24/7 Center and manage shift rota
• Participate in on-call rotation and escalation matrix 
• Coach and mentor the NOC staff for their technical growth
• Ensure Service availability is high and faults are fixed within OLAs
• Identify trends on network and customer incidents
• Support in growing the capabilities of the center
• Availability as a manager during non-business hours and critical situations
• Passionate about good customer experience.
• Customer service experience is preferred, using good written and verbal communication.
• Telecommunications network knowledge is beneficial, particularly fibre networks.
• Fluent written and spoken English is essential. Other European languages are beneficial.
• Excellent customer focus and understanding of the culture of an international company in a fast-growing market

If this position is of interest but you don’t think you meet all of the criteria listed, please consider applying still. euNetworks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.

What can we offer you?

We’re a multi-faceted company that has been consistently growing for over 10 years but we remain committed to our company values and hiring people who want to be part of the team and make a contribution.

We invest in our people by offering a range of benefits and development opportunities that are shaped to fit each of the countries we operate in.

Our Family Friendly Policy delivers enhanced and inclusive parental benefits that can viewed here. For more detail on our bonus system, holiday allowance and other leave entitlements contact us directly at [email protected]

Our Love To Learn initiative delivers focused company wide training sessions across a range of skills, suitable for every role and level. These are complemented by individual training and progression plans. We partner with industry specialists to offer comprehensive mental wellbeing support and training.

We offer early career opportunities including apprenticeships, internships and an established graduate programme.

Please let us know if you have any accessibility requirements or questions to assist you through the selection process and your decision making.

Diversity, Equity and Inclusion

Our company values drive our behaviour and form the basis of how we operate our business, work as a team and as individuals. We respect and trust one another and all of our stakeholders. We embrace diversity and inclusion in all that we do. Building a diverse, equitable and inclusive culture is a priority at euNetworks.

We strive to ensure a welcoming environment, where everyone can provide equally respected input, in a safe place, judgment free. Our employees work together through our ‘You Belong Here’ initiative to deliver meaningful developments and programs for the benefit and inclusion of all.

We are proud to be an equal opportunity employer and seek people looking to build a long and meaningful career at euNetworks. We commit to providing each individual with the support, continued learning and the tools to achieve their goals and an environment in which they can thrive.