Operations Specialist with Dutch for Benelux

Description -

The Operations Specialist works in a European, multicultural, and multilingual business environment. He/she acts as a first point of contact for HP channel partners and is responsible for managing order-to-cash related processes. Key tasks consist in analyzing and resolving issues related to order management, backlog management, physical returns, invoicing, logistics etc. The Operations Specialist has daily contact with the channel partners (distributors and direct retailers) and is working closely together with the HP transaction processing teams, and other internal stakeholders such as sales, process engineering, finance, and logistics.

Job description:

• Manage the relationship with the distributors/retailers by providing daily operational support via e-mail and phone.                                
• Act as one contact towards the distributors/retailers for all issues End-to-End; communicating all relevant information and ensuring customer satisfaction.
• Analyze operational data, identify root causes of repetitive issues, and drive corrective actions.
• Deal with all written or verbal escalations and provide solutions when problems arise.
• Manage the daily interaction with the Transaction Processing Center in India.
• Find solutions to queries and issues and provide coaching and training where needed.
• Pro-active monitoring of open orders & claims, using different tools and reports.
• Ensure that HP internal policies, legal regulations and audit requirements are met and maintained.
• Ensure that agreed operations performance service levels are achieved.

Profile:

• Experience in Supply Chain, Customer Support or Account Management.
• First level university degree; advanced university degree preferred.
• The following language: Dutch and fluent English in speaking and writing.
• Excellent analytical skills and have the ability to relate and compare data from different sources, in order to identify issues and drive solutions in a complex business environment.
• Strong interpersonal skills and the ability to interact and negotiate with people in different levels of the organization, and with different cultural backgrounds.
• Strong computer skills (MS Excel, PowerPoint, Word, Outlook, PowerBI).
• Excellent communication, conflict handling and team working skills.
• Ability and willingness to work in a diverse, international, and dynamic environment.

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world. 
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. 
• An attractive benefits package: 
  • Health & Life insurance 
  • Ticket restaurant vouchers 
  • HP product discount 
• Work life balance.
• Women, Pride, Young employees, Sustainability! Just a few of our fantastic global business networks you can get involved with locally.  
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room 
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement