At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Do you want to be part of a force that keeps our customers satisfied, provide 24/7 world-wide support, solve and prevent any technical glitches? 

 

You are looking to gain practical experience in a real global IT company standing behind a solution that reaches 70% of Earth's population, join our Customer Support internship and get a chance to land your first job at Infobip!  

If you join this Internship, you will have an extraordinary opportunity to work as a part of Infobip world-class Customer Support team. You will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our Platform.

 

At the same time, you will be able to learn about many different technical topics and grow your troubleshooting mindset. Since we are in the middle of many processes and departments, you’ll have an opportunity to interact with both technical and business teams, picking up the best of both worlds and sharpening many of your skills.

 

The size of our Platform and Product portfolio guarantees there are continuous learning opportunities. Our international and multi-cultural environment, where Customer Support teams reside in more than 10 different offices brings additional value, fun and ability to really experience how is it to work in a Global Team and support Global Customers. 

 

We have an awesome plan for you: 

• You will go through our onboarding program where you will learn about our products, solutions, and business. 
• You will learn how to attend to customer inquiries and problems are quickly resolved professionally, in varying critical and non-critical situations. 
• You will learn how to give clear and accurate information to clients in minutes. 
• You will learn how to find workarounds when issues appear and can understand client needs. 
• You will grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset.
• You will help with improving internal processes, customer experience and the quality of service we are providing. 
• We'll show you how complex business is conducted in a simple way and how to navigate in 3700+ employee company. 
• You will get a glimpse of the future career in the Tech space. 
• You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you. 

You may be the right person for us if you:

• B.Sc., M.Sc., or a graduate student in engineering, technology, applied science, or a similar field with a strong interest in technology, we are here to give you experience! 
• You aim to be an engineer who understands both technical and business sides of IT solutions.
• Fluent in Croatian and English.
• You are available to start work on October 7th, 2024.
• You are able to work full-time at the Zagreb campus

What you can expect:

• Possibility to land your first job – Every intern that is selected for the program will have a chance to get a job offer at the end of the internship, based on progress and evaluation during the program.
• Paid internship – Our internship is a paid program.
• Cutting edge technology & processes – We make sure that our tech stack is updated to latest versions. To us, continuous delivery and integration aren't just buzzwords - all our teams combined deploy something new every 4 minutes for our global in-house product and you will get a chance to work in that environment.
• Learn as you grow – You will learn through practical work on your project and get continuous feedback from your mentors, helping you improve and progress.
• More Infobip perks If you join us after the internship – structured onboarding, Orientation and Engineering week, education budget, rewards and holiday bonuses, a team taking care of all the equipment you need, company team buildings and other organized activities, company library, organized sports...