We are looking to hire a highly motivated Business Operations Analyst to join our team. The role will include leading the reporting of key metrics for various audiences including Senior Leadership. You will develop and maintain documentation for data and workflow improvement projects and collaborate with multi-functional teams to promote self-serve reporting for our various collaborators. Additionally, you will implement automation and workflow improvements to advance data-driven programs we deliver as a team.

Position Responsibilities:

• Lead the collection, validation and reporting of KPIs and metrics for various forums including monthly operational reporting for senior leadership.

• Develop and maintain team documentation when solutioning for data and workflow improvement projects.

• Partner with multi-functional teams to promote self-serve reporting and enable citizen developers through consultation and knowledge transfer.

• Implement automation and workflow improvement solutions via Microsoft Power Platform tools to assist in the overall team mandate of operationalizing data decision making tools via Power BI.

• Stay up-to-date with data and business analysis standard methodologies and emerging trends in data-decision-making-tool development/design.

Required Qualifications:

• Minimum 2 years of progressive experience providing operations support in an analyst capacity.
• Good communication skills, both written and spoken. 
• Demonstrable ability to proactively ask questions, analyze and influence, rather than merely react, and deliver. 
• Demonstrable experience in delivering data decision making tools through Power BI.
• Experience in solutioning workflow enhancement and automation through Microsoft Power Platform tools such as Power Apps & Power Automate.
• User Acceptance Testing experience.  

Preferred Qualifications:

• Knowledge of Manulife & John Hancock Retirement products systems and operations. 

• Knowledge of the Retirement Operations record keeping systems, workflows and CRM tools.    

• Understanding of the financial/retirement regulatory environment.  

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Halifax, Nova ScotiaHybrid

Salary range is expected to be between

$48,075.00 CAD - $80,125.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.