Scheduled Hours

40

Position Summary

Performs follow-up insurance billing and makes collections calls to patients. Includes
verifying accuracy and completeness of claims and contacts insurance companies in regard to expediting payments from various payers for physician’s services.

Job Description

Primary Duties & Responsibilities

• Contact patients by telephone to collect on outstanding balances. 
• Contact patients at home or alternative phone numbers to collect payment in full, set up payment plan, settlement of account arrangements, and obtain insurance information. 
• Communicate and educate patients on insurance plans, explain insurance payments, facilitate patient contact with insurance companies to explain benefits and/or appeal for payment. 
• Update insurance information and all associated financial classes, and verify eligibility through all available systems (over 25 insurance websites, BJH system, online eligibility system, etc.). 
• Transfer payments on patients’ accounts, correct contractual adjustments, and pre screen patients for possible Financial Assistance/Charity. 
• Skip trace to find current patient address and phone numbers for billing purposes.
• Update demographic information. 
• Working knowledge on how to process special billing, work release, homeless, worker’s compensation, and risk management accounts.
• Attention to detail, organizing follow-up telephone calls, insurance filling, and following Self Pay policies are key factors.
• Answer in-coming calls with superior customer service skills in responding to patient needs.
• Demonstrate customer service skills and establish a clear understanding of the patients account and responsibility for payment. 
• Collect payment in full, set up payment plan, settlement of account arrangements, and obtain insurance information. 
• May fill in or and/or assist other collection unit employees and other duties as assigned. Some face to face contact with patients required.

Preferred Qualifications

Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involve dealing with confidential information.

Required Qualifications

• High school diploma or equivalent high school certification.
• Two to three years of related experience in bookkeeping/accounting and/or medical collection setting.

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.