Job Summary:

JOB DESCRIPTION – DIRECTOR OF ENGINEERING 

Location: (US Remote)
 

Division: Platform Engineering

Team –  Event Inventory and Availability Services 

Contract Terms: Permanent

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Our Teams are a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment. Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map.

THE JOB 

The Director is a proactive, self-starting leader who has a proven track record of leading engineering teams to achieve outstanding results. You’re a natural leader who still loves to keep your hands in technology and architecture daily. The Director thrives in a fast-paced environment and embraces technology to solve business problems in a high-volume, high-scalability environment. This role will be a people manager so hiring, mentoring, and getting the very best out of bright engineers is critical. This leader will spearhead development to build common platform capabilities to enhance  the next generation of applications while creatively pushing the envelope and architecting new solutions.

 

WHAT YOU WILL BE DOING 

• Lead distributed platform engineering teams building services for event inventory, availability, pricing and offers to ensure that projects are delivered on time, within budget, and to the highest quality standards.

• Develop strong relationships with our clients; partner with them on the ideation and execution of new products and integrations.

• Participate in architecture and solution design, mentoring engineers, exploring frameworks, toolsets or processes to improve the team’s productivity and be accountable for quality software delivery.

• Build and grow a team of expert engineers, attracting and retaining a team of highly skilled software professionals that can agilely align to company and departmental objectives.

• You will work closely with product & other non-technical staff, get their hands dirty with code and code reviews, work with QA to review test plans, and oversee software development using Agile methodologies.

• Accountable for the development and timeliness of new applications and/or enhancements to existing applications throughout the enterprise.

• Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues, as necessary.

• Own the development and adoption of architectural, coding, and security standards/governance

• Contribute to the development of the product roadmap to prioritize features/projects to ensure that they deliver the highest value at the best time.

• Clearly communicate project status and risks to project stakeholders and senior leadership team members

• Research and make recommendations on software products and services in support of procurement and development efforts

• Manage resources within budget, both full time and staff augmentation and adapt budget accordingly based on changing company priorities

 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 10+ years of software engineering experience with a strong focus on backend development, particularly in Java, and building and optimizing high-performance, scalable systems.

• Proficiency in designing and implementing event-driven microservices architecture using Kafka; Kafka Streams a plus.

• Proven ability to optimize system performance, ensure high availability, and manage scalability challenges in high-transaction environments.

• Experience with DevOps practices, including CI/CD, infrastructure as code, and leveraging cloud platforms for scalable and reliable infrastructure.

• 7 years of management experience and proven ability to lead a team through the full life cycle of software development

• Experience with agile development methodologies and project management tools such as JIRA.

YOU (BEHAVIORAL SKILLS)  

• Ability to meet commitments and multitask in a fast-paced work environment

• Must be a great Team Player and people manager, exhibiting a positive attitude

• Ability to own and manage multiple concurrent projects, including presenting and negotiating with stakeholders on the interdependencies and possibilities of what can be realistically delivered

• Expert at spotting talent and passionate about growing world class engineers on your team.

• Experience building services or applications where performance is an important consideration.

• Things that are easy at low scale can be incredibly challenging at Ticketmaster's scale so experience with performance tuning and optimizations is extremely valuable.

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

 

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

 

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

 

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

 

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE 

We are fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world-class experiences – Fan First.
#LI-Remote

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The expected compensation for this position is:

$168,000.00 USD - $210,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.