About the Role:

Grade Level (for internal use):

09

The Team: The Managed Services team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments.

The Impact: This person would work as part of a global team to help manage client environments used by operation team to run production activities and ensure that Managed Services requests are actioned within well-defined SLAs

What’s in it for you:

• Play an integral role in the Managed Services offering providing support and expertise to ensure maximum up-time of environments.
• Ensure that client SLAs are strictly adhered to and their primary focus will be on continuous performant operations.
• Be involved in core team tasks including investigating and resolving environment issues, investigating and implementing automated solutions and analyzing and improving existing SCM tool chain applications.
• Be required to liaise with the other teams in Managed Services to ensure the overall team works together as one. As well as various other groups (e.g. Support, Architecture, IT) to ensure issues are resolved, new tools/trends are analysed, etc.
• Be familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes, tool sets and delivery infrastructure, and be comfortable working with multiple differing systems and tools.
• Be required to work within a team structure.
• Demonstrate a willingness to learn new technologies, processes, tool sets and be comfortable working with multiple differing systems.

Responsibilities:

• Manage client cloud environments (UAT and production) & action Managed Services requests within defined SLAs,
• Optimize processes around Service Requests, resource reclamation, and monitoring.
• Implement automated solutions for repetitive and manual tasks.
• Collaboration with IT / Technical Architecture in R&D to assess tooling and trends.
• Occasional outside support hours will be required as part of an on call rota to provide 24/7 cover
• Collaboration with Managed Services stakeholders to refine and continuously improve deliverables and services according to their requirements.

 

What We’re Looking For:

• Bachelor’s degree in Computer Science or related discipline (Experience 3 to 6 years)
• Good knowledge of UNIX/Linux systems and technologies – including shell scripting, OS configuration and troubleshooting
• Good knowledge of the Java eco system, JEE applications and application servers e.g. JBoss, Oracle WebLogic, IBM WebSphere

• Understanding of messaging oriented middleware especially JMS (e.g. IBM MQ, Active MQ)
• Hands on experience of working in the cloud (AWS preferred)
• Experience of supporting a high uptime/high availability (24x7) system
• Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows
• Good knowledge of cloud computing concepts

• Understanding of Continuous Integration and Continuous Delivery, concepts and tooling
• Experience of Springboot would be an advantage
• Familiarity with scripting languages (e.g. Python, Groovy, Perl)
• Familiarity with source control systems (e.g. SVN, GIT) – branching, hook scripting, access control, backup & recovery
• Strong analytical/troubleshooting skills
• Excellent written and verbal English
• Proven ability to collaborate in a team environment
• Strong inter-personal skills with practical, can-do approach
• Proactive work ethic
• Desire and ability for quick learning of new tools and technologies

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)