Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Azure Active Directory
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BE or Btech

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth functioning of production and development systems - Perform hardware and software support - Implement technology at the operating system-level - Troubleshoot issues at L1 and L2 levels Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Active Directory - Good To Have Skills: Experience with cloud platforms such as AWS or Google Cloud - Strong understanding of system administration and network protocols - Experience with troubleshooting hardware and software issues - Knowledge of scripting languages such as PowerShell or Python Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Azure Active Directory - This position is based at our Mumbai office - A BE or Btech degree is required

BE or Btech

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