Cyber Service Desk Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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What You’ll Get to Do:

If chosen, YOU will get to work with an agile, fast paced team focused on defending our client’s global networks through threat hunting and tactical analysis of ongoing attacks. In this role, you will maintain and support users for mission-facing networks, solving problems in a hands-on manner, and growing your skills and experience across a broad range of components and systems. If chosen, YOU will have the opportunity to work on highly visible projects that directly make an impact to the Nations mission. YOU will be a motivated, passionate leader with the ability to drive our long-term strategic goals with daily tactical objectives. YOU will be a critical component in taking complex problems and delivering solutions that are simple yet elegant.

More About the Role:

• You will bring an understanding of networking fundamentals

• You will have experience with sponsor enterprise network operations and policies in Windows and Linux

• You will have strong customer service and technical writing skills

• You will have the ability to work independently

• You will demonstrated written and verbal communications skills

• You will experience performing assessments, developing or improving configuration management processes and procedures, and implementing these processes and procedures

• You will have the ability to work creatively and analytically in a fast-paced environment

You’ll Bring These Qualifications:

• Must have an active TS/SCI with Poly

• Experience with Tier 1/Tier 2 support in a technical and operational environment

• Understanding of network fundamentals

• Experience with sponsor's enterprise network operations and policies

• Familiarity with ServiceNow

• Familiarity with JIRA

• Excellent problem-solving skills, demonstrated experience getting to root causes for IT issues

• Experience with Linux Systems Administration

• Experience with Windows Systems Administration

• Ability to work independently or under only general direction

• Strong written and oral communications skills, with demonstrated competency in documentation

• Experience performing assessments, developing, improving, and implementing configuration management processes and procedures

• Ability to work creatively and analytically in a fast-paced environment.

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$89,800 - $197,700