Position: Facilities Director 

Reports to: Vice President of Operations 

Department: Facilities Maintenance 

Purpose: The Facilities Director will lead the strategy and execution of maintenance, facilities, and vendor operations across the franchise, including budget management for the Facilities Department. This pivotal role demands exceptional expertise in facilities strategy, budgeting, operations, and dynamic personnel management to ensure operational excellence and superior member experiences. 

Duties and Responsibilities: 

Facilities Management: 

• Lead and optimize all preventative, predictive, planned, and emergency maintenance programs to ensure seamless operations. 

• Develop and execute innovative preventive maintenance plans, ensuring timely and effective repairs and services. 

• Maintain the highest standards for building, ground, and equipment maintenance, fostering an environment of excellence. 

• Provide strategic administrative support, encompassing budgeting, purchasing, and advanced inventory management. 

• Overseeing the development and implementation of safety programs to ensure a safe work environment for staff and members. 

Operations Oversight: 

• Implement, monitor, and continuously enhance standard procedures, policies, and workflows to drive operational efficiency. 

• Proactively develop and refine standard operating procedures, ensuring they align with best practices and industry advancements.  

• Effectively troubleshoot and resolve facilities maintenance issues. 

• Conducting regular safety inspections and ensuring compliance with all applicable safety regulations. 

• Investigating accidents and incidents and taking corrective actions to prevent future occurrences. 

Executive Reporting 

• Prepare and present comprehensive, accurate, and timely reports on facilities management activities, ensuring transparency and accountability. 

• Develop and maintain advanced dashboards to track key performance indicators (KPIs), providing actionable insights on expenses and performance metrics. 

Vendor Management 

• Identify, qualify, and strategically manage vendors to deliver top-tier facilities services. 

• Skillfully negotiate contracts, ensure optimal terms and conditions, and oversee vendor onboarding and performance management. 

• Collaborate with Construction and Real Estate departments to align and elevate all facility management practices 

Budget Management 

• Accurately estimate costs and meticulously prepare the facilities management budget. 

• Monitor and manage expenses, making data-driven adjustments to meet and exceed budget targets. 

• Conduct regular, strategic RFPs to ensure the cost-effectiveness and high quality of systems and vendor agreements. 

Team Development and Performance Management 

• Inspire, train, and develop team members, fostering a culture of continuous improvement and excellence in line with company mission and goals. 

• Set ambitious yet achievable goals and objectives for the facilities department, ensuring alignment with organizational priorities. 

• Proactively track performance, provide constructive feedback, and resolve escalated issues efficiently. 

Collaboration 

• Forge strong partnerships with Construction and Real Estate departments to uphold and elevate facility management standards. 

• Ensure new construction and renovations meet or exceed facilities management standards, driving long-term value. 

• Offer expert input on the design of new facilities, optimizing for efficiency, maintenance, and member satisfaction 

Qualifications: 

• High School diploma or equivalent required. Bachelor's degree facilities management, administration, and/or related field preferred. Equivalent related work experience or combination of experience and education may be considered in lieu of Bachelor’s degree. 

• At least 10 years of progressive experience in a facilities department and at least 5 years directly managing teams is required. Multi-unit retail industry experience is highly preferred. 

• Experience with sustainable facilities management practices. 

• Must hold a valid state driver’s license, proof of insurance, an acceptable driving record, and reliable transportation. 

• Advanced knowledge of full-cycle maintenance, including preventative, predictive, planned, and make-ready programs. 

• Excellent organizational skills, including time management and process oversight. 

• Knowledge and experience in mechanical systems, electrical, plumbing, construction, and masonry required; HVAC, OSHA, EPA compliance, or trade skills/licenses a strong plus. 

• Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies. 

• Financial experience developing and executing operations, Capex, and payroll budgets preferred and the ability to negotiate and maintain contractual relationships with vendors. 

• Excellent communication skills, both written and verbal, with internal and external customers with strong attention to detail. 

• Proven ability to develop, inspire, and lead high-performing and high-impact teams, including partnering with colleagues to champion cross-functional initiatives. 

• Computer proficiency, including working knowledge of word processing, Excel, and database applications; Proficiency in facilities management software, also familiarity with Service Channel software a plus. 

• Degree, certification, or coursework in facilities management, property management, business management, or similar a plus. 

Supervisory Responsibility: This position will manage the Facilities Maintenance team, including Facilities Manager across multiple regions and Facilities Specialist, and is responsible for the performance management and hiring of all individual team members. This position will manage external service providers contracted to resolve outsourced Facilities Maintenance tasks. 

Budgetary Responsibility: This position will develop and maintain the Facilities management budget, including estimating activity costs, submitting for approval, and monitoring spending. This position will be authorized to spend up to a designated amount for club-related expenses or maintenance per incident unless a higher amount is approved by the appropriate approval level required.  

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job. 

• Regularly required to talk and hear.  

• Frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

• Requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp.  

• Occasionally required to climb, balance, stoop, kneel, crouch or crawl.  

• Occasionally required to climb and stand on a ladder approximately 8 feet in height and work on lifts. 

• Must frequently lift and move up to 35 pounds and occasionally lift and move objects up to 50 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Visual acuity to use a keyboard, operate equipment, and read technical information. 

Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt Team Player is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA).   

Standard work days and hours are Monday through Friday, between 8:00 a.m. and 5:00 p.m. This position may work outside of normal business hours, including evenings and weekends. 

Travel: 25% travel is expected for this position. Must be willing to travel based on company need to all locations and work sites, as necessary within a reasonable timeframe, either by driving or flying. Overnight trips will be necessary when traveling outside of the local area. 

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.