As a Project Logistics Specialist at C.H. Robinson, the responsibilities include supporting the overall management and coordination of project freight to achieve client satisfaction. The goal of C.H. Robinson Project Logistics is to develop long-term relationships with clients and their contractors by providing excellent service and demonstrating that they are a premier project forwarder through superior performance. The Project Logistics Specialist directly supports customer supply chains by helping to move their freight efficiently and effectively. They interact directly with customers to build and strengthen relationships, increase efficiency, and conduct analysis to help customers maximize C.H. Robinson’s technology offerings.

Duties and Responsibilities The duties and responsibilities of this position consist of, but are not limited to, the following:

• Overall project management and coordination for all project files relating to truck/rail, sea, air, and barge inbound and outbound.
• Ensure that all shipment obligations are met and that full client satisfaction is achieved.
• Rate negotiations, carrier strategy, and carrier selection.
• Set up templates for billing and project reports for use by Project Logistics Coordinators.
• Develop account relationships with contacts at multiple levels within customers’ organizations.
• Monitor compliance with insurance requirements, reporting, and claim settlement.
• Interface with client representatives when critical issues arise and assess possible solutions.
• Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account-specific metrics.
• Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, understand positive and negative trends in data, uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer.
• Travel as directed by the company, including onsite work.
• Compliance with corporate policy for communication and confidentiality.
• Completion of the 4 Pillars:
  • Fluency in Incoterms 2020.
  • 40 hours of logged offsite work (boots on the ground on job sites).
  • Design solutions and execute from quote to cash.
  • General understanding of the C.H. Robinson Project Execution model and work breakdown structure.
• Perform other duties or responsibilities as assigned according to the team and/or country-specific requirements.

Qualifications

Required:

• High school diploma or GED.
• Minimum 5 years of project logistics experience.

Preferred:

• Bachelor’s degree from an accredited college or university.
• Ability to travel up to 20% (for offsite Project Logistics Specialist up to 100%).
• Ability to work independently and provide onsite management of small to medium projects.
• Willingness to be onsite for extended periods of time.
• Ability to work in a fast-paced and deadline-driven office environment.
• Excellent verbal and written communication skills and phone etiquette.
• Ability to multi-task, prioritize, and manage time effectively.
• Exceptional customer service skills and follow-up.
• Proficient in Microsoft Office Suite of programs.
• Knowledge or coursework in Supply Chain, Logistics, and/or International Business.
• Values a diverse and inclusive work environment.

Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance

• Dental Insurance

• Life Insurance

• Paid Time Off to Volunteer in Your Community

• Meal/Food Vouchers

• Daycare Allowances

• Child Birth Credit

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.