We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

Job Profile Title 
Referral Coordinator, UMCP 

 
Job Summary 

The Referral Coordinator plays a vital role in healthcare facilities by managing patient referrals and ensuring that the process is efficient and smooth. They work closely with healthcare providers, insurance companies, and patients to facilitate the referral process, schedule appointments, and provide necessary information. 

 
Reports to: Manager Patient Access and Referral 
 
Job Specific Responsibilities 

Daily assignments may include but are not limited to: 

Expediting patient referrals to specialty offices: The Referral Coordinator ensures timely processing of patient referrals to specialists or other healthcare providers. 

Completing referral requests as needed: They handle paperwork, documentation, and communication related to referrals. 

Faxing and sending medical records to various departments for processing: The coordinator ensures that all relevant medical information is transmitted accurately and promptly. 

 
Education and Experience 

High School diploma 

One year of experience in medical setting 

Experience with managed care referrals 

 
Required Licensures/Certifications/Registrations 
N/A 
 
Skills and Abilities 

Excellent interpersonal skills: ability to speak with patients, insurance companies and specialist offices in order to coordinate care for UMCP patients. 

Extensive knowledge of local healthcare market including local insurance plans, hospital affiliations and specialists available to treat patients. 

Ability or experience working with UMCP computer system which involves patient data inquiry and capabilities through various computer functions. 

Ability to maintain a pleasant, even temperament while working under pressure and heavy workloads. 

Must be able to effectively conduct business in person and over the telephone.   

 
Interaction with Other Departments and Other Relationships 

Collaborate with healthcare providers, insurance companies, and administrative staff. Work closely with patients to address their referral needs and concerns. 

 
Physical Capabilities 
Position requires prolonged periods of sitting at a desk, talking on a phone, and working on a computer. Essential hearing and near vision acuity required. Should be able to lift up to 20 pounds, push, pull, and stooping required at times. 
 
Environmental/Working Conditions 
Work area is in an office environment, well lit, and subject to varying indoor temperatures. 
 
Direct Reports 
None 

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*