The Senior Officer, HR Operations is responsible for ensuring labor compliance by adhering to relevant laws and regulations, coordinating employee onboarding processes to ensure smooth integration of new hires and provide recruitment support. This role includes coordinating learning and development activities to enhance employee skills and managing events and logistics to support HR initiatives. Additionally, the Senior Officer drives HR automation projects to streamline processes and improve efficiency within the HR function.

Position Responsibilities:

Recruitment Coordination

• Responsible for the centralized collection of approved hiring requisitions and posting of positions on Taleo; Format job descriptions for internal/external and niche site postings
• Participate in the coordination of New Hire Orientation; reporting and tracking as required
• Provide support with pre-employment screening checks by actively tracking the process of the checks, billing costs, etc.
• Be a subject matter expert on Taleo as it relates to template management (i.e. offer management)
• Initiate and complete pre-employment screening process, tracking, follow-up, and costs
• Manage paperwork for all hiring activities ensuring accuracy and timeliness in all cases
• Create and distribute employment offer letters and prepare offer packages
• Manage Onboarding process for all new hires and other status change requests
• Provide support for a number of recruitment-related activities: coordinate orientation sessions, coordinate assessment testing to applicants, set up interviews
• Co-ordinate and schedule Interviews between Applicants and Hiring Managers
• Handle logistics for interview room reservations
• Facilitate coordination of assessment testing to applicants
• Initiate and manage background checks by coordinating with applicant and background check vendor

Learning Coordination

• Work with learning partners in arranging program schedules, requirements and logistics.
• Schedule, order or print, scan and track learning documents for training support (pre-training preparations and post-session support)
• Receive and coordinate reservation of resources required to deliver training programs (room reservation request, schedule room setup/teardown & reserve training equipment, receive and request training related supplies and consumables). Confirm resource bookings and orders with learning partners.
• Work with learning vendors and suppliers to meet training needs.
• Generate periodic reports for learning partners
• Initiate and monitor training related incentives, reimbursements, charge-backs or deductions.
• Work with the local training manager and learning admin lead to encode, monitor, update and change training session in learning management system.
• Manage and administer training agreements as needed.
• Provide consultation on schedule of course fees, certification and proctor such events

Required Qualifications:

• Bachelor's degree in human resources, Business Administration, Laws, or a related field
• 2-3 years of experience in HR roles, with a focus on compliance, employee relations, or labor laws
• Ability to interpret and apply legal and regulatory changes stipulated by the Cambodia labor laws, statutory and labor regulations
• Proficiency in using Microsoft applications (Excel, Macro, PowerPoint, etc)
• Familiarity with Workday and other HR systems
• Effective communication skills in both Khmer and English

Preferred Qualifications:

• Good demonstration of high learning agility and detail-oriented quality
• Any HR Shared Services related experience is an advantage
• Open to change and continuous improvement

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid