Part-Time Live Event Associate - Contractor (Remote) is a virtual-based contractor who provides behind the scenes world-class support for live interactive events hosted on our proprietary video sharing platform. Working in partnership with the Senior Event Manager and ExecOnline Facilitator, the Live Event Associate provides white-glove technical support to faculty, facilitators, and executive-level participants during virtual sessions to ensure a high-quality experience. The environment is similar to that of a live virtual meeting.

The Part-Time Live Event Associate position is perfect for tech-savvy candidates that possess a strong willingness to offer prompt online video-based support to executive-level business professionals. Candidates will have the opportunity to grow within the various positions that are continually available throughout our growing family of products, services, and people with proven abilities and the willingness to succeed in this industry.

Hours for this role fall between Monday - Friday between 7:00am - 10:00pm EST and shifts will vary based on the ExecOnline program schedule. Shifts are typically scheduled for 2 hours at a time. We are open to flexible schedules ranging from 5-15 hours of availability per week. Candidates must be located and authorized to work in the US. 

What we want you to do:

• Support participant and faculty use of audio and video devices and desktop computing environments such that they are optimized for live interactive online video events.
• Troubleshoot technical complications of any ExecOnline participants, senior event managers, and facilitators.
• Identify, track and report technical problems.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our learning content and platform (with training)
• Document any technical or general participant experience matters in designated area
• Continuously endeavor to improve the quality of our support and service, both internally and externally

What you need to succeed:

• College / University education (4-year degree) from an accredited school
• 1-3 years work experience, preferably in executive support or with a SaaS company
• Work well with high-level executives from around the world
• Technical experience in a start-up environment is a plus
• A customer-service orientation aimed at helping users optimize their use of audio and video in web conferencing technologies.
• Professional and calm demeanor under pressure
• Ability to multi-task in fast-paced, high stakes environment
• Clear and effective written and verbal communication skills with a global base of executive-level participants
• Proficiency with Salesforce along with Microsoft and Google Doc suites
• Reliable access to strong broadband internet connectivity
• Access to a reliable and current PC or Mac, along with headphones/earbuds with microphone
• Access to a quiet area during live meetings

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile (if applicable). Please also fill out the following questionnaire: https://www.surveygizmo.com/s3/4310862/LEA

 Please note that in order to be considered for this role, you will need to submit your resume, cover letter, and complete the questionnaire.

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $20. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. 

WARNING - EMPLOYMENT OFFER SCAMS:  We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email.  Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com".  Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom.  Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead.  Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].