Posted:
8/27/2024, 9:37:41 PM
Location(s):
Cebu City, Central Visayas, Philippines ⋅ Central Visayas, Philippines
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
JOB DESCRIPTION:
Customer Service Analyst – Sales Coach
• A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
• Sales Coach should be able to use one-on-one sessions to target transferable skills.
JOB QUALIFICATIONS:
• A sales coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals.
• A sales coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.
• A Sales Coach is also responsible in designing and preparing training courses and materials specific to sales motion.
• A sales coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.
• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Create sales campaign and drive sales campaign based on project needs.
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box. Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services, solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing