Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Lead - Human Resources (Employee Relations) is responsible for fostering positive employee relationships, ensuring compliance with employment laws, and managing various HR-related tasks to support the organization's overall success. This role involves developing and implementing HR policies, resolving workplace conflicts, and providing guidance to employees and managers.

Job Responsibilities:

• Handle day to day employee relations issues to support our team members while simultaneously supporting operational objectives
• Provide guidance and support to employees and managers on various HR-related matters, including performance management, disciplinary actions, and employee relations
• Addressing employee concerns, managing conflict resolution, and ensuring fair treatment
• Develop, review, and implement HR policies and procedures, ensuring they comply with relevant laws and regulations
• Analyze employee relations data to identify trends and recommend proactive measures to improve employee relations
• Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to
• Act as a representative of Everise to attend any DOLE or NLRC complaints/cases
• Other duties and responsibilities assigned by management of the company

Qualifications:

• Cross-team coordination skills
• Excellent interpersonal & communication skills
• Problem-solving and decision making
• Ability to multitask
• Energetic and Enthusiastic
• Integrity and drive
• Prompt and fast paced
• Ability to work under high pressure
• Bachelor’s degree or equivalent
• Experience: 5 - 7 years’ experience in the field of Human Resources
• 1-3 years experience as an HRPB or in employee relations

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.