Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Platform as a Service Providers (PaaS)
Good to have skills : AWS Architecture
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Provide support to end-users and ensure the smooth functioning of applications. - Monitor application performance and stability, and identify areas for improvement. - Document and maintain technical documentation, including troubleshooting guides and knowledge base articles. - Participate in on-call rotations to provide 24/7 support for critical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Platform as a Service Providers (PaaS). - Good To Have Skills: Experience with AWS Architecture. - Strong understanding of software systems and their components. - Knowledge of programming languages such as Java or Python. - Experience with troubleshooting and resolving technical issues. - Familiarity with database management systems and SQL queries. - Ability to analyze and interpret log files for debugging purposes. Additional Information: - The candidate should have a minimum of 2 years of experience in Platform as a Service Providers (PaaS). - This position is based at our Pune office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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